Returns labels prepaid and address

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Seller_h4PjQAbLrqCt7

Returns labels prepaid and address

We are seeing an increase of customers being provided an address label rather than a prepaid returns label. Same return reasons and was wonder if anyone knows why some customers are not getting a prepaid returns label?

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Seller_SITNVuZK87zGK

Only seeing this for those items we’ve excluded for being over £100 or if Amazon flags them as hazardous (though we normally have to supply a label there)

Other than that - all look to be prepaid labels still.

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