Amazon made a mistake at the warehouse for my variations. I cannot reconcile these
Hi,
I have sent a product with three variations to Amazon Warehouse. I am certain I haven’t made a mistake with labelling or while creating the FBA shipment.
So my product has Black, Blue and Red colours and each of them has 25 pieces. However, while Amazon was entering them to the system they entered as 75 pieces Black and 0 for the other two.
I asked Amazon to check it by using the customer support but they told me to use the reconcile function. However, I am not allowed to use the reconcile function since the system shows 75 pieces in total and tells me “No action required”.
I can ask the inventory to be sent to my address but then I will be paying for the shipping costs three times in total (first time sending, returning to my address, sending again).
What do you suggest me to do?
Thanks in advance for your help.
4 replies
Seller_9CZOZ2gfvR4yx
I have a similar issue and hope someone can help!! I currently have 5 different deliveries where either whole boxes are missing or items within them. Amazon keep telling me they dont have them 
and there is nothing they will do? Can anyone help me - how can I move this forward and furthermore there is proof the items are in their building?
Seller_3ebuouOsuxBmZ
Just to give you all an update:
I have created a removal order and sent the inventory to my home to check if somehow we made a mistake before sending the goods to Amazon.
No mistakes, we did everything right.
The Amazon employee decided that all the products are the same colour and put the same Amazon barcode on all of them.
Waste of money and time…
Seller_Yja9oH7DLHk2I
I used to get this all the time. The product would get sent to the buyer and then returned. I was left with the cost and the feedback. Sometimes they removed the feedback but not always.
I have given up sending stock like this.
They just can’t process it properly.
If you take photos of the items labelled incorrectly you may be able to claim some expenses back. It really just depends who picks up your case.
Just to add insult to injury Amazon will count those 50 units as unexpected inventory and include it in your metrics.
It is pointless arguing with them.
