i have been getting occasional emails from amazon regarding refunds they have issued, but when i do a search for the order number there is no record. Everything in the email is correct, the ASIN, Product name etc so it's definitely a genuine email, but i cannot locate the order so have no way of checking it. I also cannot find any record of the refund in the payments section, so it's really weird, and rather worrying. Have they actually issued a refund or not?
I tried contacting SS and their response was
"We are unable to locate order ID 204-4019111-4102746 in your account. We cannot proceed for an investigation without it. Please create a new case with an order ID that belongs to your account"
Then when i show them the refund email i received their heads seem to explode and i get sent around the houses again.
Anyone else had anything like this?
