Order Cancellation Requests not sending to Email
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Seller_5HWPhkqmyqcqt

Order Cancellation Requests not sending to Email

We are not getting "Order cancellation" requests emails sent to our email since 1/24/2025

Now been a week. We usually get 10+ a day, we are getting 0.

Mods see Case 17102978701

Subject line should be:

Example

Order cancelation request for Order ID: 111-3225836-1456232 in email

please report to IT ASAP

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5 replies
Fulfil Orders
Tags:Cancelled order
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5 replies
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Seller_Iq8G0IA7I69uO
In reply to: Seller_5HWPhkqmyqcqt’s post

It could be a glitch, but have you double checked your settings under notification preferences [link] to make sure another employee didn't uncheck any of the boxes under Messaging?

The help page mentions,

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Seller_5HWPhkqmyqcqt
In reply to: Seller_5HWPhkqmyqcqt’s post

Delete post, found in SPAM...

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user profile
Seller_qTJiCxRI8PpIZ
In reply to: Seller_5HWPhkqmyqcqt’s post

I saw that you found your email in spam. Still, you should be checking your seller central daily even if you don't get any emails from Amazon. Emails get lost way too easily.

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