My sales have dropped massively over the past week. My listings are not showing up for my keywords. It seems to have happened over night. My listings are not suppressed, I have plenty of inventory - nothing has changed apart from the fact the discoverability of my bestselling ASIN is severely limited. The test I am performing to determine this is to search the keywords customers would use on the Amazon website; The product does not show up in the results. This means that there is some form of discoverability limitation on the listing.

I tried the self service tool on seller central and it says that the product is “active and buyable.”

So far I am unable to figure out what is happening. Amazon seller support have said they have identified an issue with 'catalog data from back end' but so far no fix has been found.

CASE ID: 10713792382

Any help will be highly appreciated.

Have a great day!

@Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP

Hi! My listings are not visible in search even when i use exact title of my product. Listings are active. We use FBA and been paying for storage for quite some time. We set the price to a VERY low and still no sales were made since we lauched the store. Can samone advise on thi?

Hello when I search for my products as if I was a customer they don't show up on the search results anywhere. I have been through every single page and nothing. I have tried single keywords and combinations of the most obvious keywords. "Wonkiwear fan" which is my brand name and product type doesn't work either, and even searching by their ASIN doesn't work?

My account is in perfect health and the listings are showing as active with no error messages?

For example ASIN B0DNWF7D18. But every single one of my products aren’t showing in search results? How is anyone meant to buy them if even I can’t find them knowing exactly what to search for?

Case id: 10553012472