My account has been deactivated in error. Please see the notification from amazon below

"Hello LarxAcessories,You have been found to be related to an account beginning with Larx Acessories.We received your submission but do not have enough information to reactivate your account at this time."

I have only one seller account which is called Larx Acessories I am unable to rectify this issue. I submitted response to amazon saying I have only one account, but they asking are more information. I don't know what to provide. I am unable to create new case, its closing automatically.

Please help!

My account has been deactivated in error. Please see the notification from amazon below

"Hello LarxAcessories,You have been found to be related to an account beginning with Larx Acessories.We received your submission but do not have enough information to reactivate your account at this time."

I have only one seller account which is called Larx Acessories I am unable to rectify this issue. I submitted response to amazon saying I have only one account, but they asking are more information. I don't know what to provide. I am unable to create new case, its closing automatically.

Please see the performance notification below

Hello LarxAcessories,

You have been found to be related to an account beginning with Larx Acessories.

We received your submission but do not have enough information to reactivate your account at this time.

To reactivate your account, please provide evidence that you once owned the account or had account rights but no longer own it or no longer have account rights by providing supporting documentation. This includes but is not limited to sales deed, purchase agreement, business transfer agreement, or contract termination.

How do I send the required information?

Please click on the View Appeal button on the Account Health page (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.

What happens if I do not send the requested information?

If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We're here to help.

If you have questions about our Multiple Account Policy or information requested above, please read our “Selling Policies and Seller Code of Conduct" (https://sellercentral-europe.amazon.com/gp/help/1801).

I am trying to reactivate my account and have provided all the information required. I do not use this account and I am only trying to reactivate these account so my brother's selling account can register new brands. His account although not remotely connected to me (besides family- this is not a policy violation) has been suspended in Spain, stopping him registering new brands. I am trying to reactivate my account so he can reactivate his Spanish account.

Or he has to get an affidavit saying our businesses aren't connected, which seems crazy as well.

I have not sold on this account since 2018 and have no plans to sell on this account, I am just looking fix this for my brother so he can register new brands in brand registry.