Return because: found a better price
If the buyer returns the item because he found a better price, who should pay the cost of return shipping?
Regards
5 replies
Seller_nkBcHPWfscgWg
The buyer should be responsible for return shipping.
Seller_nRFmxiQg4EGrw
As stated, buyer pays. I always mention this in the refund request:
“I will gladly refund your full purchase price (minus shipping charges and return postage) when I receive your return.”
So far, I have never gotten one back. I suspect that it’s often a phishing trip, trying to get a partial refund to keep it; in other cases, any better price won’t make up for the postage costs.
Seller_ok48dEeThPXoS
In this case the buyer will bear the shippng cost because this is not your fault to get back the product.
Seller_MU8ehgZgMJ9K0
I haven’t had any of these in a long time. When I did have one, I authorized the return, but figured that the return shipping at their expense, and no refund of any outbound shipping that was charged, was just. I didn’t charge a restocking fee.
If you say too much, you risk them making another return request for a false seller faulted return reason. Then you are responsible for all the shipping and have no reason for a restocking fee.
It would be nice to reward honesty of those who make honest returns, since it is so rare, but I didn’t make the rule where the dishonest reason for return doesn’t get punished.
And now, the best you will get is to not pay for return shipping, and the possibility of a small restocking fee if you prove it is justified.
