Returned one item but Amazon issued a refund for 2 items
Hello.
I have an A-to-z Claim in Oct, the buyer only returned one item, and I hade issued the refund for her before, then the buyer filed a claim for 2 items in her order and Amazon granted this claim. I appealed and Amazon removed the impact on ODR on the second appeal, but did not disburse for their wrong refund. I continued to submit the appeal for refund. Very confused, Amazon restored the impact that was previously removed of my ODR. I continue to appeal again, Amazon removed the impact again, however, they still refused to return the wrong money they made and did not tell me why.
Case id 16557873851.
2 replies
Josh_Amazon
Hello @Seller_ATiHkbiJZ85Sm,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with your order and the a to z claim. Thank you so much for providing all the information and the case ID. I have reviewed the case and I was able to gather the necessary details to escalate this to our internal team.
Please wait with me until I get a response from them so I can get back to you soon with an update. In the meantime, please refrain from creating new cases related to this same issue.
Kind regards,
-Josh
