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Negative feedback 1 star left after customer cancelled order
Order 204-9073402-4368304. Buyer cancelled order almost immediately after purchasing the item. I refund within 10 minutes and they left a negative feedback with the comment "Na". The removal system and appeal denied my requests near immediately. Is there anything that can be done to help me here? See timeline below. I am not sure how else I could have handled it?
Tue, Aug 13, 7:39 AM Order Placed by customer
Tue, Aug 13, 8:02 AM Customer submitted cancellation request
Tue, Aug 13, 8:12 AM I accepted the cancellation and refunded customer
Later that day, customer left negative feedback.
12 replies
Seller_k2X0L9mVRT0pW
you can’t do anything about the feedback (ridiculous) but had you marked it as dispatched in such a short time - if not then their payment had not been taken in the first place.
Seller_ZJhFeE3tNKzfh
That is incredibly harsh - especially as the feedback is literally 'Na' so not even constructive. You would have thought amazon could at least put a minimum character count in as a requirement for seller feedback. They have one for forum posts!
I would assume that orders cancellled before leaving pending cannot have feedback, while if the order is cancelled by the seller (even if customer approved) amazon allow feedback.
Not right - but you will likely not get anywhere with Seller Support.
So you'll need to share a Seller Support Case ID and tag in a moderator to get a grown up to look at it.
@Winston_Amazon @Julia_Amazon @Sakura_Amazon_
Seller_FhfzIInmoIaYS
Due to the rather timely actions by the buyer the buyer’s account probably wasn’t debited but was credited from the seller’s account ? I must be wrong !
Seller_HjDZRqAXX8isR
@Winston_Amazon @Julia_Amazon @Sakura_Amazon_
Please can you look into this order id 204-9073402-4368304
Seller_HjDZRqAXX8isR
@Winston_Amazon @Julia_Amazon @Sakura_Amazon_
I would be most grateful if someone could assist here
Sarah_Amzn
Hello @Seller_HjDZRqAXX8isR,
I'm Sarah with Amazon.
I'll check it with the partner team and let you know as soon as I have an update.
Kind regards,
Sarah.
Sarah_Amzn
Hello again @Seller_HjDZRqAXX8isR,
the feedback should have been removed.
Can you check and confirm?
Kind regards,
Sarah.
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