Account Under Interim Review.
I got an email on 9-Oct-2024 stating that my account is under interim review.
complete email is here:
Hello INSAFALHAQCO,
Your Amazon seller account has been placed under interim review. This review period gives us time to confirm delivery of your recent orders shipped by the seller. The review period should not exceed 30 days, but we will notify you if additional time is required for your interim review. While your account is under review, the funds will remain in your account, but you will not be able to receive any payments during the review period.
For more information, please refer to the Reimbursement Eligibility Policy:
https://sellercentral.amazon.ae/help/hub/reference/external/G9RA9LYBJ3QP27M6
Once we confirm the delivery of the final orders shipped by the seller, you can proceed with your payments according to your normal payment schedule. If you have any pending orders that are not shipped or open during this time, please continue to ship them. The proof of delivery will help expedite the review of your account.
Why did this happen?
Amazon considers several factors when deciding whether to place a selling account under temporary review. Amazon's help page on "Selling Account Reviews for Fulfillment by Seller Orders" ( https://sellercentral.amazon.ae/gp/help/G200320980 ) provides examples of these factors.
Maintaining account health and adhering to best selling practices can reduce the likelihood of your account being placed under review in the future. Please refer to the Seller University video on “Seller Shipping Best Practices”:
https://sellercentral.amazon.ae/learn/courses?ref_=su_course_accordion&moduleId=eca353bf-0461-43e7-a5a4-15ab38acc463&courseId=d027e66e-d731-462a-9f0d-7afe4cbfba12
How can I speed up my account review process?
If you believe there is an error or would like to expedite the review process, please submit a clarification to selleraccount-review@amazon.ae . Your clarification should include the following information:
-- Updated tracking information for recently shipped orders or validate tracking information that is currently uploaded. Tracking information can be provided in the Manage Orders section of your seller account. If you are an Amazon Easy Ship seller, confirm that this service is used for your shipped orders as part of the shipping process:
https://sellercentral.amazon.ae/gp/help/external/201817070
-- Proof of delivery of orders recently shipped by the seller. This may include the buyer's confirmation of receipt or a document with proof of delivery. If you haven't done so yet, you may ask buyers to record their reviews. When contacting buyers, do not pressure or offer financial incentives to buyers to obtain reviews. See our Customer Reviews policies for more information:
https://sellercentral.amazon.ae/gp/help/external/YRKB5RU3FS5TURN
-- If your account contains unshipped orders and claims or complaints from buyers that they did not receive the order, provide supporting documentation explaining the reasons why these orders were not shipped.
-- If you are experiencing logistical issues that are causing your orders to be delayed or not shipped and you are initiating a cancellation, provide the reasons and supporting evidence for consideration during your review. Supporting evidence may include copies of correspondence from the service provider, invoices, bank statements, contracts, or any other useful evidence to explain the reason for the delay.
-- The address (URL or physical store address) of other stores (including other Amazon accounts) where you sell these products and you can provide proof of delivery.
-- Evidence supporting your business identification and a history of positive transactions between the seller and buyer. This may include a business website, email, or company bank information. Make sure all applicable business information is up to date in your Seller Central account. While this is not mandatory, it can help expedite your business verification and account review process.
What happens if I don't send enough explanation?
We will continue to review your account over the next 30 days for evidence supporting delivery of recent orders shipped by the seller. Once we have determined that evidence of delivery to customers is available, the evaluation period will end and we will automatically reactivate your seller-shipped listings and lift the hold on the funds for payment. If we do not find sufficient evidence of delivery within this period, further action may be taken and your entire Amazon account may be permanently deactivated in accordance with Amazon’s Program Policies ( https://sellercentral.amazon.ae/gp/help/external/G521 ). You will receive an email after the evaluation period informing you of the action that has been taken. If you believe you have additional evidence to support reactivation before this time, submit a reconsideration request.
3 replies
Seller_eAa4np3CkGbyT
i was using self-ship on 1 ASIN because it was listed as Hazmat Goods.
Now i have deleted the self-ship method and i am using Easy-Ship method only.
I shared the tracking id and proof of delivery for the same ASIN i shipped via Self-ship 2 times.
in reply i got this email now:
Hello INSAFALHAQCO,
What is happening?
We do not have enough information to restore your account to its previous state for one or more of the following reasons:
-- Proof of delivery or validation of currently uploaded tracking information. Tracking information can be provided in the Manage Orders section of your seller account. This may include buyer confirmation of receipt or a document containing proof of delivery.
-- You may not have important business information from your account to verify the positive buyer and seller history through other sales channels. Provide supporting documentation including but not limited to the business website, email, or company bank information.
-- We have noticed a significant increase in your sales or an unusual change in your selling patterns. Please provide us with supporting evidence that you have inventory to fulfill all orders placed. This includes, but is not limited to, copies of invoices, receipts, contracts, delivery orders, or authorization letters issued by your supplier within the last 365 days.
If you are an Amazon Easy Ship seller, please confirm that you use this service for your seller-shipped orders as part of the shipping process and omit to include tracking information. Evidence of delivery and shipping should include buyer confirmation of receipt or proof of delivery documentation.
How do I submit the requested information?
If you believe there is an error or would like to expedite the review process, please send a clarification to selleraccount-review@amazon.ae .
What happens if I do not submit the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain disabled. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may result in your account being permanently closed.
We are here to help.
If you have questions about this review or the information requested above, visit the Seller Account Reviews for Orders Fulfilled by Seller ( https://sellercentral.amazon.ae/gp/help/G200320980) .
