Refund after cancellation

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Seller_FGrlSKDjwty1z

Refund after cancellation

Had an order come in to somewhere we cannot ship to for cost reasons. Cancelled the order as soon as we received it - do we still need to issue a refund? Because the order was cancelled at our end the refund button is not available.

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Tags:Cancelled order
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Seller_jjQ4dQOPjTmqs

You don’t receive any payment until you mark it despatched, so there’s nothing to refund.

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