UK VAT Establishment verification pending since 20 August – VAT still being deducted
Hello,
I need help with a UK VAT Establishment verification that has been open since 20 August 2026.
Our company is UK-established. Our business information and UK director have already been successfully verified, and there are no VAT/GST registration numbers on our Seller Central account because we are not VAT registered.
However, Amazon still treats our account as Non-Established and has been collecting VAT from every UK order since 21 August.
The specialist case remains under review with no clear explanation of what is still outstanding.
Could an Amazon moderator please review this case or escalate it to the UK VAT Establishment / Tax verification team?
Thank you.
UK VAT Establishment verification pending since 20 August – VAT still being deducted
Hello,
I need help with a UK VAT Establishment verification that has been open since 20 August 2026.
Our company is UK-established. Our business information and UK director have already been successfully verified, and there are no VAT/GST registration numbers on our Seller Central account because we are not VAT registered.
However, Amazon still treats our account as Non-Established and has been collecting VAT from every UK order since 21 August.
The specialist case remains under review with no clear explanation of what is still outstanding.
Could an Amazon moderator please review this case or escalate it to the UK VAT Establishment / Tax verification team?
Thank you.
20 replies
Seller_0L2wIKRLuFYXz
You are facing the same issue as myself, uk person, uk established, verified and been charged fees. Amazon is in breach of it's own terms and conditions which state they only apply these charges if you do not provide documents or respond to the verification request within 60 days. Instead Amazon have breached these terms (their own) and started applying the charges immediately as per their email and whilst the verification is processing. We have no idea what stage they are at or when it will resolve. It's absolutely shocking that Amazon have destroyed my income. My sales have gone from thousands to hundreds
Seller_ocO3gcVqPUhrE
I am in the same position also.. approaching the busiest period of the year with thousands of pounds worth of stock incoming from manufacturers. This is so stressful.
Have been waiting 3 weeks since I submitted my documentation
JiAlex_Amazon
@Seller_hgJm5OoaarBh4
I understand how concerning this must be — particularly since Amazon has been collecting VAT from your UK orders since 21 August, which directly impacts your revenue and pricing.
Let me help clarify what's likely happening and what steps you can take:
Why Amazon may be collecting VAT on your orders: Under UK VAT legislation, Amazon is required to collect and remit VAT on behalf of sellers who are deemed Non-Established Taxable Persons (NETPs) in the UK. If your VAT Establishment verification is still under review and hasn't been completed, the system defaults to treating your account as Non-Established — which triggers Amazon to collect VAT on your sales, even if your business is genuinely UK-established.
The good news is that once your UK Establishment status is successfully verified, this should be corrected going forward. Regarding the VAT already collected during this period, you may be able to reclaim it — but I'd recommend consulting with a tax advisor on the specifics.
Steps to help move this forward:
Open a new support case in Seller Central specifically categorised under Tax / VAT and clearly state that this is a UK VAT Establishment verification issue, not a general VAT registration query. Reference your existing case and the date it was opened (20 August 2026).
In your case, emphasise the following key points:
- Your company is UK-established with a UK-registered business address and UK director — both already verified.
- You are not VAT registered (below the VAT threshold), hence no VAT/GST numbers on your account.
- Despite this, your account is being treated as Non-Established and VAT is being collected from your UK orders since 21 August.
- Request a clear explanation of what documentation or information is still outstanding to complete the verification.
- Ask specifically for the case to be reviewed by the UK VAT Establishment / Tax verification team, as general Seller Support may not have visibility into the status of these specialist reviews.
- Keep a record of all VAT amounts collected by Amazon during this period, as you may need this for any future adjustment or reclaim.
Could you please share your current Case ID? This will allow us to have a closer look at the status of your verification and provide more targeted guidance.
JiAlex
Seller_nO9JOV9b9ij5B
Basically Amazon needs extra money for whatever reason. How do they get that extra money? By charging VAT from sellers and never remitting it to Tax Office. Who can say where does this money go? Once they collect whatever they need they will let it go, but you will never be able to reclaim overpaid vat back
