A-to-Z claim - Amazon funded

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Seller_UB4xoxLH2wCiy

A-to-Z claim - Amazon funded

Hello All,

Hoping for some insight to the A-to-Z claims that are Amazon funded.

Upon appeal, we have around 8 that are ‘Amazon funded’ - however, the funds have been refunded to the customer by Amazon (even though they are Amazon funded).
Even after looking at the transaction level view, this is still the case. They show the money being refunded to the customer.

Seller support have been contacted but the case gets transferred and closed instantaneously.

Am I looking in the wrong place? Do Amazon take some time to refund the money back (some of these Amazon funded claims have been over 30 days and still no refund has been issued to us)

Thanks in advance

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4 replies
Tags:A to Z Claims, Customer, Refunds
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4 replies
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Seller_09KaA3XjqoUPw

Have you checked ‘Other’ payments on your statement. My last one was marked as this with no refence to the transaction it related to.

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Seller_UB4xoxLH2wCiy

I have, and only found ‘refunds’ being deducted for A-to-Z claims that were never credited back

Did yours take a few months to hit your account?

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