Second Negative Review Attack, No Resolution This Time
Hello,
I’m writing to report a targeted, inauthentic review attack on my listing. Out of three total ratings, two are one‑star ratings with no comments and one is a 1‑star review from an account that has never reviewed any other product. All of these 1‑star ratings appeared within the same week, and I haven’t received any other 1‑star feedback besides these.
This is not the first occurrence: few months ago I experienced a similar wave of fake reviews, which Amazon kindly investigated and removed. The current attack is clearly orchestrated to harm my seller metrics and has already caused a noticeable drop in sales.
Could you please investigate and remove these inauthentic ratings under Amazon’s Community Guidelines? I appreciate your swift assistance in safeguarding the integrity of product feedback and my account performance.
This is my listing (ASIN: B0DK3WV3ZS ). Receiving a review on listing like this is very rare and takes much time but i received 1 star 3 reviews with in 5 days which is impossible.
All of our Ratings are 5 and 4 stars and they all have reviews while the new 1 stars have no reviews which proves the suspicion as customers have no problem with our product as seen in the reviews.
There are other suspicious matters like attacker accounts being new, the reviews being polar opposite of what the normal and Vine customers say, opting out of communication, a different name on the orders so I can't find the order ID to report etc.
Second Negative Review Attack, No Resolution This Time
Hello,
I’m writing to report a targeted, inauthentic review attack on my listing. Out of three total ratings, two are one‑star ratings with no comments and one is a 1‑star review from an account that has never reviewed any other product. All of these 1‑star ratings appeared within the same week, and I haven’t received any other 1‑star feedback besides these.
This is not the first occurrence: few months ago I experienced a similar wave of fake reviews, which Amazon kindly investigated and removed. The current attack is clearly orchestrated to harm my seller metrics and has already caused a noticeable drop in sales.
Could you please investigate and remove these inauthentic ratings under Amazon’s Community Guidelines? I appreciate your swift assistance in safeguarding the integrity of product feedback and my account performance.
This is my listing (ASIN: B0DK3WV3ZS ). Receiving a review on listing like this is very rare and takes much time but i received 1 star 3 reviews with in 5 days which is impossible.
All of our Ratings are 5 and 4 stars and they all have reviews while the new 1 stars have no reviews which proves the suspicion as customers have no problem with our product as seen in the reviews.
There are other suspicious matters like attacker accounts being new, the reviews being polar opposite of what the normal and Vine customers say, opting out of communication, a different name on the orders so I can't find the order ID to report etc.
20 replies
Seller_3EFgOQwrNBVK2
Hi,
@JiAlex_Amazon , @Spencer_Amazon , @Julia_Amazon , @Sarah_Amzn , @Roberto_Amazon , @Angie_Amazon, @Ezra_Amazon
My listing has been hit by two rating attacks—one in Jan 2025 (removed) and another in March 2025 (ignored). In March, we got 3 fake 1-star reviews in 5 days, dropping our rating from 4.8 to 4.0. After that, we have only been receiving 4-stars and 5-stars from normal customers and Vine customers.
I know that I will receive another rating attack in the future as well. Knowing that Amazon may or not help like a coin flip makes me feel really unsafe as a small seller.
The 2nd attack which happened on the final days of March 2025 was similar to the first attack which happened in January 2025. Fishy reviewers with new accounts, 2 1-star ratings followed by a 1-star review at the end. They are not even changing their attack pattern. It's all similar to the first attack but this time it wasn't removed.
What is the use of report violation support team anyways ? Been reporting for months. They say they are working on it and nothing happens.
Julia_Amzn
Hello @Seller_3EFgOQwrNBVK2, thank you for reaching out. Did you use the Report abuse form to address this issue?
Kind regards, Julia.
Seller_3EFgOQwrNBVK2
Yes, I have tried.
I tried reporting that way.
I cannot select "Another seller account is attempting to harm my business" because the attackers have hidden their ORDER ID which is required.
So, I select "An abuse issue that is not addressed by the other topics in this menu" and told my issue.
Seller_3EFgOQwrNBVK2
Hello @Julia_Amzn,
I have done some deep digging. I have found their order ID and also found even more suspicious proof to declare that the 1 star are paid and inauthentic.
One of the 1 star rating was converted into a 1 star review.
This is the order ID: 205-3461931-4794712
Suspicious Points:
1. Bought on 25 Feb 2025
2. Gave 1 star rating at the time of wave of 1 star attack at the end of March 2025.
3. Converted it from a rating to a review after 3 months.
4. Instead of throwing the product or refunding it, the customer kept it. After 3 months, he now shows the pictures of the product in his reviews which looks nothing like the normal product and probably has been tampered with. This can be proved by looking at other customer reviews. One of the Vine Customer has also shared a video showcasing the product.
5. I tried to communicate with the customer and didn't receive a reply.
This evidence is more than enough to justify the review being fake.
Seller_3EFgOQwrNBVK2
Hello @Julia_Amzn,
Here is another attacker.
Orders multiple times.
ORDER ID: 202-8120369-5218730
ORDER ID: 202-8726951-1403563 (Refunded)
Has a new account. Only sent 1 review in its lifetime and that is to my product . Sends a 1 star review at the end of March 2025 when I received wave of 1 star attacks.
Seller_3EFgOQwrNBVK2
Hello @Julia_Amzn,
This is another attacker.
ORDER ID: 026-5191791-5913140 (Refunded) (1 star review)
ORDER ID: 026-6518059-9571544 (Refunded)
ORDER ID: 026-1917814-5333901 (Refunded)
ORDER ID: 026-1821156-6472323 (Refunded)
Orders multiple products in 3 days. Refunds them all and sends a 1 star review.
Julia_Amzn
Hello @Seller_3EFgOQwrNBVK2, sorry to hear that you are dealing with this pattern. Please share the case ID of the Report Abuse so I can follow up on your case.
Thank you, Julia.
Seller_3EFgOQwrNBVK2
Hello @Julia_Amazon,
This is the case ID for my Report Abuse using the option
"An abuse issue that is not addressed by the other topics in this menu"
Case ID: 11103833152
This is the case ID for my Report Abuse using the option
"Another seller account is attempting to harm my business"
Complaint ID: 11107370982
