my Amazon business buyer account has been deactivated (No idea why) and now because I use that email to log into my seller account, I can’t access my seller account. I know my seller account is still active as I have 3rd party software that updates me of my sales. I have no idea how to get back in and seller support is 0 help. Can anyone help please?

Hi everyone,

I just signed up as a new seller on Amazon Seller Central. My credit card is verified across all marketplaces (UK and EU), but I still can’t access anything. I keep seeing a pop-up window with the message "Invalid charge method".

Has anyone experienced this before, or can someone guide me on what steps I should take to make my payment method valid?

Thanks in advance for your help!

Over the past 12 months plus, amazon seller have deactivated my account and are asking me to verify details of someone who is not associated with my seller account. I am the only registered person on the account. I have raised this issue several times and all they keep saying is I either have to verify the person which is clearly fraud or wait for the internal team to get back to me. All I did was change my sole trader to limited company. This is a whole palava and causing me a lot of headache as I have told amazon its an error on their end. every advisor I speak to has either no idea or agrees. I even had an advisor check all my details and asked them to tell me where this persons name is that I have to verify anywhere on my account, in which she agreed that the name does not appear anywhere on my account. I have sent them my ID to verify its me. seller support is terrible and no one will or cannot give me an update. INCREDIBLY FRUSTRATING!! Has anyone else come across this?

the above I wrote 10 months ago! Nothing has changed. I explained to them I am the only person is registered on the account , I am the only director on the business. This is not difficult to resolve. All they have to do is ask me for my details and no one else's, however they are soo incredibly stupid, they can't figure it out. I may sound rude, but 12 months to resolve my issue?? Is totally unacceptable.