Unable to sell or ship stock to Amazon

Hi,

Since the 21st September we have been experiencing two critical issues that are causing us a lot of stress due their effects on our selling ability and general business on Amazon.

The first issue is that customers are unable to purchase anything from us. It doesn’t matter what the item is, it could be a £10 mouse or £2000 laptop.

The issue also only seems to affect FBA stock, FBM orders still go through but 99.5% of our orders happen through FBA. So, we have essentially sold nothing in last 3 days. As you can imagine this is of great concern for us.

We have contacted Amazon Seller Support about this issue and they are either unable to help us or don’t fully understand the issue. We have opened several cases with them and they have all been closed with no resolution.

We tried to place on order on Amazon for some of our items using our personal accounts and we received the following error message.

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There was a problem with some of the items in your order (see below for more information):

We’re sorry. This item is no longer available from the seller you selected. When applicable, we’ll move it to the Saved Items section of your Shopping Basket. From there, you can click the item to return to its product information page and try another seller.

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We have checked our performance notifications and there is nothing there that could have caused this to happen. We have no idea why this is happening and apparently neither does seller support who keeps closing cases with no resolution.

The second issue we are experiencing is that we are unable ship any more stock to Amazon FBA. We have not even used half of our storage volume, so we know that is not the cause. Every time we go to add an item to an FBA shipment, we received the following error message:

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Amazon cannot find an eligible fulfilment centre for this product.

There is currently no fulfilment centre in the destination country that can receive this product. Please delete this product from the shipment or contact Seller Support if you believe this is an error.

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This is of course another great concern for us as most of our business is centred around Amazon FBA sales as that what most customer prefer. Being unable to ship stock to Amazon is going to greatly reduce the likely of sales, as customers generally prefer to buy items that are available for prime delivery.

We have also checked the performance notifications for this issue and there is nothing there to suggest that we have done anything wrong that could have caused this. We contacted seller support about this as well but they also didn’t know what was going or couldn’t help, so they just closed the cases without a resolution.

Both of these issues don’t look like they will be resolved any soon if we continue with seller support and we really need a quick resolution on this. As a small growing business, we really cannot afford to go days or weeks without any kind of income. We have to pay for our employee’s wages, rent on the property, utilities and even a recent loan we have received from yourselves.

Please can you help us resolve this critical issue.