Amazon will not verify my bank
I have been submitting bank documents for over a month now. Nobody helps on the phone and they tell me the case is being escalated and nothing happens. I haven’t been able to sell or access funds for a month now. Please manually verify for case 13977825911 . I’ve literally submitted bank statements like 20 times.
2 replies
Seller_4zBzdtgCyS9EI
not a screenshot.
All documents names and addresses must match exactly as entered at registration
Every high resolution image you send must be unobstructed, including the corners, clear, clean (without shadows and smudges) and easy to read. Not tampered with
Do not circle or high light anything.
Do not send more, or less, but exactly what you were asked for
Always send the complete document, for example, do not send just the 1st page of a bill or statement, send the entire, complete document
If you need a translation, make sure it is notarized and include the original
Bank or credit card statement must have bank name or logo, address and account holder's name
• Bank or credit card statement and Business License must be PDF)
Mindy_Amazon
Hi @Seller_2kWISBD23Edo8,
Mindy from Amazon here to assist
Understand that you are trying to verify your bank details by submitting bank statement. There are various reason why a document might get rejected.
- Is your name in bank statement match 100% with the name register on seller central account? Are you an individual seller or business owner? Did you register account with your name or your business name? Which name is available in your bank statement?
- How about the address ? Do they match from both source?
- If the information does not match, do you have any documents to prove relation between these information?
As suggested by @Seller_4zBzdtgCyS9EI , these are all valid and important point to look at when submitting a requested document.
Otherwise, you may wish to change your bank account information, however, please note that a three-day security hold for fund goes into effect. Here is the help page information that might help: Add, update, view, and verify your bank account information.
I hope my response provides clarification to your question and helps you understand what your next steps are. The forum and I are here to support you.
Regards,
Mindy
