Not a Toy! Products Incorrectly Flagged as Children’s Toys
We have 9 ASINs flagged as Children’s Toys and now requiring children’s safety documents.
All ASINs are color variations of the same product. The product is a crochet kit, not a toy. It includes crochet tools, materials, and instructional content to learn how to crochet. It is a skill-based craft kit, not advertised for children, and clearly states an age range of 15+.
There are no child claims in the listing. The only thing that may be triggering this warning is the main image, which shows the packaging and the finished crochet project, but that is a standard presentation for this category.
We have appealed each ASIN several times, but keep getting the same generic response (or slight variations of it):
"The product has characteristics of toys as it incorporates features specifically designed for play or entertainment, along with child-appealing characteristics and manufacturer recommended minimum age that classify it under EU toy regulations."
For reference:
ASIN B0FT8YJDPH – case 12081214302
ASIN B0FT8YTM7Z – case 12080984782
ASIN B0FT8WGZQY – case 12080958552
ASIN B0FT8YL4SJ – case 12081013982
ASIN B0FT91FSDB – case 12081019772
ASIN B0FT8XDR5V – case 12080909612
ASIN B0FT8Y36QQ – case 12080826222
ASIN B0FT8ZGH8M – case 12081118212
ASIN B0FT8XP6QS – case 12080983992
@TaylorR_Amazon
@Jonathan_Amazon
@Kai_Amazon
@Thea_Amazon
Could a moderator please help with a manual review and remove the Children’s Toys flag for these ASINs?
Thank you!
Not a Toy! Products Incorrectly Flagged as Children’s Toys
We have 9 ASINs flagged as Children’s Toys and now requiring children’s safety documents.
All ASINs are color variations of the same product. The product is a crochet kit, not a toy. It includes crochet tools, materials, and instructional content to learn how to crochet. It is a skill-based craft kit, not advertised for children, and clearly states an age range of 15+.
There are no child claims in the listing. The only thing that may be triggering this warning is the main image, which shows the packaging and the finished crochet project, but that is a standard presentation for this category.
We have appealed each ASIN several times, but keep getting the same generic response (or slight variations of it):
"The product has characteristics of toys as it incorporates features specifically designed for play or entertainment, along with child-appealing characteristics and manufacturer recommended minimum age that classify it under EU toy regulations."
For reference:
ASIN B0FT8YJDPH – case 12081214302
ASIN B0FT8YTM7Z – case 12080984782
ASIN B0FT8WGZQY – case 12080958552
ASIN B0FT8YL4SJ – case 12081013982
ASIN B0FT91FSDB – case 12081019772
ASIN B0FT8XDR5V – case 12080909612
ASIN B0FT8Y36QQ – case 12080826222
ASIN B0FT8ZGH8M – case 12081118212
ASIN B0FT8XP6QS – case 12080983992
@TaylorR_Amazon
@Jonathan_Amazon
@Kai_Amazon
@Thea_Amazon
Could a moderator please help with a manual review and remove the Children’s Toys flag for these ASINs?
Thank you!
11 replies
Kai_Amazon
Hi @Seller_Z8JgmdBrBFKlh,
Thank you for reaching out to us. Our support team has identified that your product detail page contains indicators such as age grade or child-related claims that are causing the system to classify your product as a toy.
To resolve this issue:
- Review your product detail page
- Remove or update any age grade references
- Modify any child-related claims
- Ensure all product indicators accurately reflect the product category
Please let us know if you need further assistance.
Best,
Kai
Seller_64pBXNhiTt31p
I can guarentee its because their AI is scanning the photos and seeing that the end results look like toys for children. Also one of the FAQs asks "I want to get this kit for my child. What age is it for?". Even though the answer states its for ages 15+ the fact that the question mentions children at all will flag the whole thing as being for children. Its so stupid and you wont be able to get them to change it.
We sell collectors model cars and planes, all clearly marked as for ages 14+, not toys and not for children. But have been told that the age on the packaging doesnt matter because they have decided that all diecast models are for children...
Seller_Z8JgmdBrBFKlh
@TaylorR_Amazon@Jonathan_Amazon Could you please look into this case? Your help would be greatly appreciated. Thank you.
Manny_Amazon
Hello @Seller_Z8JgmdBrBFKlh,
I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.
Regards,
- Manny
Manny_Amazon
Hello @Seller_Z8JgmdBrBFKlh,
I've heard from my partner team. The team said that the ASINs are active in the system and are live on the website, so you are good to go.
I hope this helps.
Regards,
- Manny
Seller_IiLCzWNcEixPU
@Seller_Z8JgmdBrBFKlhIf you're still having these listings flagged - I'd check your A+ content as there is a table which refer's to your product as a toy, regarding 'finished toy size' - its something as simple as this which can flag childrens toy safety compliance requests...
Seller_4AiP4mlfvzcri
I’m having a similar issue - women’s (adult) pyjamas being flagged as children’s sleepwear.
I do not - and never have - sell anything for children.
There are no references to children in either the content or attributes.
I opened a case which has been ‘transferred to a partner department’. No change in 2 weeks
At least if Amazon are going to use bots, at least teach them to not categorise everything as children related.
Seller_J2H5GprhaORbt
we get this all the time .a christmas decoration angel.....has become a doll.
a teapot, must contain tea.
The list is never ending.