Evri delivery adjustment scam
After days of discussions with the manager of Evri, we were told by the system billing department that incorrect invoices had been issued due to a system error. I believe this has been applied to hundreds of sellers here, and perhaps only a few are aware of it.
Amazon is deducting delivery adjustments directly from earnings, and unless you review them in detail, you cannot see it. More than £6,000 has been taken from us.
After we raised the issue and mentioned switching to Royal Mail, Evri told us that Amazon would refund the money to us, but we still have not received it.
It looks like a form of organised fraudulent activity, yet no one seems able to do anything about it. Please stand up for your rights.
The Amazon team will now respond asking whether we have opened a case regarding this issue. Yes, we have opened a case. It has been 6 days and nothing has been done. For your information.
Evri delivery adjustment scam
After days of discussions with the manager of Evri, we were told by the system billing department that incorrect invoices had been issued due to a system error. I believe this has been applied to hundreds of sellers here, and perhaps only a few are aware of it.
Amazon is deducting delivery adjustments directly from earnings, and unless you review them in detail, you cannot see it. More than £6,000 has been taken from us.
After we raised the issue and mentioned switching to Royal Mail, Evri told us that Amazon would refund the money to us, but we still have not received it.
It looks like a form of organised fraudulent activity, yet no one seems able to do anything about it. Please stand up for your rights.
The Amazon team will now respond asking whether we have opened a case regarding this issue. Yes, we have opened a case. It has been 6 days and nothing has been done. For your information.
7 replies
Seller_469SU3Aj73sZL
You need to tag a Mod to get any help
We are just like you sellers which no access to Amazon account
@Kai_Amazon
Arish_Amazon
Hello @Seller_iFLUEr42zFllF,
Thank you for your patience. We can see you've already shared your Case ID 12467575492 on an existing thread regarding this issue, and your case is currently being reviewed by our internal team.
To keep things streamlined and ensure you receive timely updates, we'd kindly request that you follow up on the
(EVRI FRAUDULENT ADJUSTMENTS AFTER USING THE AMAZON BUY SHIPPING) where your case is already being tracked. This helps us avoid duplication and ensures all updates are in one place.
You'll receive an update directly through your case once the review is complete. Please avoid raising duplicate threads for the same issue, as it can delay the process. Thank you for your cooperation.
- Arish
Seller_mhMQ3P4Zo1XQ4
over two weeks now since i brought this to the attention of amazon and zero reply,
KJ_Amazon
Hello, Sellers. Thank you for your questions about shipping rate adjustments.
We are continuing to share questions with our partner teams and will follow up here with any updates or information about these adjustment charges. In the meantime: Amazon updated its rate card for shipping services for Evri, which may have contributed to the adjustments you experienced.
When you purchase shipping through Amazon Buy Shipping, we provide a provisional cost based on the current rate card and the shipment information you provide. The carrier (Evri) then reviews each shipment and makes adjustments in accordance with their surcharges and service classifications. These adjustments are applied by the carrier based on their own pricing policies and surcharge structures.
For the itemized breakdown of the surcharges, exact service reclassifications, and detailed pricing logic you have requested, you will need to contact Evri directly, as they are responsible for applying and explaining these specific charges. Amazon processes the adjustments as provided by the carrier, but the carrier maintains the detailed breakdown of how each surcharge was calculated.
You can view the current Evri rate card and shipping services fees here: Shipping services fees: Evri drop-off services.
Please note that Evri applies adjustments for larger packages.
