fOR THE FIRST TIME IN 18 YEARS, MY OTD IS BELOW 90%!!!
I have been selling books on Amazon for 18 years and I have always had an above average performance.
Today, for the first time, my OTD was 75%.
I always ship on time, therefore, it is not my fault.
How is it possible? I have always used Royal Mail 48 hours tracked, in this period, yet here I'm.
From tomorrow ,till the end of the month, I will ship RM 24 hours tracked.
I'm considering also to change the estimated time of delivery.
Do you have any intelligent suggestion to improve my OTD quickly?
Guy
fOR THE FIRST TIME IN 18 YEARS, MY OTD IS BELOW 90%!!!
I have been selling books on Amazon for 18 years and I have always had an above average performance.
Today, for the first time, my OTD was 75%.
I always ship on time, therefore, it is not my fault.
How is it possible? I have always used Royal Mail 48 hours tracked, in this period, yet here I'm.
From tomorrow ,till the end of the month, I will ship RM 24 hours tracked.
I'm considering also to change the estimated time of delivery.
Do you have any intelligent suggestion to improve my OTD quickly?
Guy
11 replies
Seller_SooKfqYdUflLd
I have had the same, RM Special Delivery 2 days, 1st scan showing 3 days after posting in early december
Its out of our control and the buyers so why are we being penalised !
Seller_2BSBgE3FJzlK4
take them to post office and have them scanned at time of postage, and get proof of posting receipt. only takes seconds per item. do not put in letter box, as first scan could be 2 days later
Seller_XwBi5OaHVBmkc
Why is it not your fault you do not have to use RM if you do not get a good service?
Seller_caeXevLQsD6CA
If you have Royal mail pickup from your place then that is the cause. Avoid the pickup process and take them to the depot yourself and your second class mail will get to your customers the next day too.
Seller_RAXEWLxQ2dbmN
Not my OTDR but my Late Dispatch Rate shot up for the first time in years, even though I posted the items in question 1st class on the last day of the dispatch window (rather than my usual 2nd class for low price items).
I think it was because I had some orders after Christmas that I wasn't able to post until after New Year's day.
Amazon seemed to forget that New Year's day is a public holiday ...
Zyan_Amazon
Hello GUY_S_BOOKS,
This is Zyan from Amazon, and I am here to assist you.
I understand you have been selling books on Amazon for 18 years with above-average performance, but today your OTD (On-Time Delivery) rate dropped to 75.00% for the first time. You always ship on time using Royal Mail 48 hours tracked, and you're considering switching to RM 24 hours tracked and changing your estimated delivery time.
I want to educate you on how OTD metrics work. The metrics will be flagged whenever orders in a particular time window are delivered after the delivery by date. Even though you ship on time, if the carrier delivers after the promised delivery date, your OTD will be impacted.
I want to educate you on an important point: the OTD metrics will be reverted back within 14 days from the day when the violation was flagged, but you will need to make sure that future orders are delivered on time as per the delivery by date. The target for OTD is above 90.00%, so you'll need to ensure your orders are delivered within the promised timeframe.
I also want to educate you that if orders are getting delivered late, you will need to make sure that the following 3 conditions are met to receive OTD protection:
- Condition 1: Automated Handling Time (AHT) shall be enabled
- Condition 2: Shipping Settings Automation (SSA) shall be enabled
- Condition 3: Amazon Buy Shipping labels shall be purchased
When all three conditions are met at the time of order fulfillment, you will receive protection from late deliveries caused by carrier issues.
Your plan to switch to RM 24 hours tracked from tomorrow until the end of the month is a good step to improve delivery speed. Additionally, adjusting your estimated delivery time to allow more realistic delivery windows will help prevent future late deliveries.
Here are some suggestions to improve your OTD quickly:
- Continue using RM 24 hours tracked for faster delivery
- Enable Automated Handling Time (AHT) and Shipping Settings Automation (SSA) in your account settings
- Purchase shipping labels through Amazon Buy Shipping to receive OTD protection
- Adjust your handling time settings to allow sufficient time for processing and shipping
- Monitor your orders daily to ensure timely dispatch
- Work closely with Royal Mail to understand any delivery delays in your area
The community and I are here to support you. Your OTD will improve within the 14-day window as you continue delivering orders on time with the proper protections in place.
Regards,
Zyan
Seller_Qrqi3Gr1D0qyY
I set dispatch time 2 days (which gives longer estimated delivery time to customer) however dispatch same day if orders are placed before midday. I send only Royal Mail 48 (not the traced just standard 48). My OTDR is 98% at the moment, was even 100% for a few days.
Obviously i understand that setting 2 days dispatch time affect sales s estimated delivery shown to the customer would be longer... but at least I sleep well :)
