UPS Standard Service for FBA - Labels now UPS Saver Service
Hello.
We have sent many SPD Shipments to FBA, the labels generated were always automatically the UPS Standard service which is then what I select on the UPS portal to arrange the collection. Today my shipment labels have come out as UPS Saver service. When I select this service on the UPS portal it is then asking for payment for the collection, I cannot select the Standard service. Maybe this a new thing where we have to pay for the collection? I thought all shipping costs are handled by Amazon? Is anyone else experiencing this issue?
UPS Standard Service for FBA - Labels now UPS Saver Service
Hello.
We have sent many SPD Shipments to FBA, the labels generated were always automatically the UPS Standard service which is then what I select on the UPS portal to arrange the collection. Today my shipment labels have come out as UPS Saver service. When I select this service on the UPS portal it is then asking for payment for the collection, I cannot select the Standard service. Maybe this a new thing where we have to pay for the collection? I thought all shipping costs are handled by Amazon? Is anyone else experiencing this issue?
20 replies
Seller_R2YqNoVgeTQKU
I think they are trying to push us to use DPD instead. Just a few days ago I sent spd to fba with ups even DPD was cheaper but I choosed ups as usual it was ups standard but when I arranging collection I got error message several times with error code IPA_0152.
It was happen last month too. So then I put only one tracking number instead of all that way how it made work. Also last 3 times ups delivering several boxes and some boxes staying in transit for a long time. For example my parcels collected 12th of September and and only 2/7 delivered. Last time was only 1 box undelivered for a month but now it seems 5 boxes stucked somewhere and I've no idea when they gonna be delivered.
Is anyone else having ups savers label issue, collection issue or late delivery issues?
Seller_GM8Q1QK2h68uh
Hi, Yes, exactly the same has happened for me today, first shipment I've sent this week. Cost has gone up from £2.96 to £4.52 for shipping, label generated as starting 1ZG instead of 1ZJ and saying I have to pay on collection instead of charging my Amazon account. Have you had any info from Amazon about it?
Seller_wTFCNbVSGffQv
Hello,
I am experiencing the same issue. UPS payment has gone up to £4.52 for shipping and when I try to book collection with UPS it states - Note: Collection charges may apply for the tracking number(s) entered. To avoid additional charges, you may drop your package at a nearby location. This has never happened before as the collection is usually charged to my account. Has anyone received any info from Amazon about this please?
Seller_gD0f6HMy2eGUn
This has happend to me also today (sent a shipment 3 days ago and it was fine) instead of ups standard its now ups saver which means i have to pay again for a collection with ups directly or drop off at an UPS point which is inconvinient for heavy boxes. I was on the phone to seller support who have escalated, dependong on when the support aghwent receives a reply ill get a phone call or email. I also told the agent some of the information from this thread. I feel like this is a change with UPS or there is some form of comuniocation error.
Seller_EkGoiphKgUnUI
I just wanted to know, have your shipping inbound estimates exploded in the last few days? I reied creating 3 dummy shipments yesterday, all same size box, all 19.9KG, and the price it gave me for 1 unit, 10 units and 100 units were all massive and all different. To ship qoo units at the same size and weight was over 20 pounds..... Im fighting with SS now but the escalations team are telling me its working as expected
