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Identity Verification -Failed Verification Process
Our seller account is not active because we failed the identity verification. We uploaded our CEO's passport and Water Utility bill, but our account failed the verification process. We received the following performance notification that the document we provided is not acceptable for verification.
When we navigate to Account Info> Identity Information we are unable to resubmit additional documents and we were not informed why the account failed verification. We have been trying to communicate with Account Health and Seller Support, but we have not had success in finding a solution.
Can anyone from Amazon help with this?
Seller Support Case ID: 10064312302
@Sarah_Amzn@Ash_AMZ
2 replies
Seller_SwVYIwhKfmwMD
hi everybody
two days ago we received this message (clipped):
Hello,
Your Amazon selling account has failed our verification process. As a result, you can no longer sell on Amazon.co.uk or any European stores. You should continue to ship open orders and respond to customer inquiries to avoid further impact to your account.
We did not get further details as of which documents failed the verification process.
We were selling on Amazon (14 marketplaces) for almost 10 years, with good feedback, decent turnover and a steady customer base.
We're VAT registered in 3 EU jurisdictions (the countries were we do FBA) with no fines or penalties.
Only thing that comes to my mind is that, when registering the Amazon account 10 years ago I had only one citizenship outside the EU. And there is no section on Amazon were I could upload proof of residence.
In the meantime, after living for 27 years in the EU, I got dual citizenship in the EU. I never updated my personal details to avoid getting stuck in a lengthy process of validation.
I think this could be the reason of failed validation ....
Where can I upload/send the new EU passport scan, EU ID card etc.?
The page with personal data and button Submit for verification is disabled ...
Leonardo
Abella_AMZ
Hello @Seller_7nhQ9RLsERcVM,
This is Abella from Amazon to assist you.
We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.
From the post above, I understand that you have concerns related to "Verification Process".
Verification decisions are final and are based on the information and documentation that we have received from you.
There are several reasons why we may have declined to open your account. It may be because we were unable to verify your identity as required by applicable legislation.
Providing incomplete or inaccurate information is a common reason why verification may not be successful.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
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