Horrible Customer Service for New Sellers
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Seller_irlhw4xzczp2u

Horrible Customer Service for New Sellers

I have been trying to sort out my listings and faced challenges. I have been contacting customer service for the same issue for the last 2 weeks but it seems Amazon only has incompetent customer service associates who keep on copy-pasting answers from the Amazon guidebook. No one seems to know what where or how!!! What is going on? I feel I have had to dig for answers myself either by googling or watching YouTube videos. Is it this hard to get some decent help for new sellers? This is so discouraging!

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Seller_SITNVuZK87zGK

In short…yes and it’s no better for long term sellers.

Your best bet is to post your issue here to be honest.

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Seller_DROodOAYHftnc

Forget Youtube videos !
Amazon have their own Seller University with everything you need to know as a new seller.
Link is at bottom of your seller homepage ‘Learn’.
There is also a forum of ‘Quick Tips’ - scroll down and there are some for new sellers.

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Seller_LKjg1QRrO36Yq

New sellers, old sellers…SS is fairly hopeless across the board.

The sellers on here are generally more clued up than SS.

The Amazon mods that visit the forum are more knowledgeable than SS and more likely to give you a meaningful or helpful answer than SS themselves.Or should that be ‘itself’ ?
There is a theory that SS is now just one giant bot picking up on random keywords and spewing out cut’n’paste replies that seldom relate to the issues raised.

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