Registered Trademark needs to be 'pending'?

"We are unable to approve your application at this time due to the following reason:

Please note that your trademark is in registered status, This is a brand application for pending trademarks.

For more information on eligibility criteria for the selected trademark office, go to https://brandservices.amazon.co.uk/eligibility. Please correct this information and reapply.

If you did not apply for Amazon Brand Registry, contact us through http://www.amazon-brand-registry.com/uk/contact_us immediately. For any other questions, reply in the case log

Please let us know how we did"

None of the links they suggest actually work either.

We have an official UK trademark.

Has anyone solved this issue?

Thank you.