missing FBA shipment
I am looking for advice from other sellers regarding a missing FBA shipment case that Amazon has marked as closed.
One carton from my shipment was never properly accounted for after delivery to the fulfilment centre. I provided all requested documents, including invoices, box information and proof of shipment, but the investigation was eventually closed without a satisfactory resolution.
Amazon issued reimbursement based on a value of only £ 50% per unit, which is around half of the actual sale value of the product, despite the listing history and selling price being clearly available.
Has anyone experienced a similar situation where part of an FBA shipment disappeared and Amazon refused further investigation or reimbursement review? Were you able to escalate the case successfully, and if so, through which department or process?
Any genuine advice or shared experience would be greatly appreciated.
missing FBA shipment
I am looking for advice from other sellers regarding a missing FBA shipment case that Amazon has marked as closed.
One carton from my shipment was never properly accounted for after delivery to the fulfilment centre. I provided all requested documents, including invoices, box information and proof of shipment, but the investigation was eventually closed without a satisfactory resolution.
Amazon issued reimbursement based on a value of only £ 50% per unit, which is around half of the actual sale value of the product, despite the listing history and selling price being clearly available.
Has anyone experienced a similar situation where part of an FBA shipment disappeared and Amazon refused further investigation or reimbursement review? Were you able to escalate the case successfully, and if so, through which department or process?
Any genuine advice or shared experience would be greatly appreciated.
5 replies
Angie_Amazon
Hello @Seller_GBnIxMJ4ca9ZY,
Thank you for bringing this to our attention!
Regarding the reimbursement value — I'd like to clarify how FBA reimbursements are calculated under the current policy.
Since the update to the FBA Lost and Damaged Inventory Reimbursement Policy, reimbursements for lost or damaged inventory are based on your manufacturing cost (also referred to as sourcing cost). This is defined as your cost to source a product from a manufacturer, wholesaler, or reseller — or to produce the item if you are the manufacturer. It explicitly excludes costs such as shipping, handling, customs duties, or other ancillary costs.
This means the reimbursement amount will not reflect your selling price or listing price, but rather the sourcing cost you have provided or that Amazon has estimated based on available data.
Important note: If your sourcing cost was not updated prior to the reimbursement investigation, updating it afterwards will not change the outcome of that particular case. However, I'd recommend ensuring your sourcing cost is up-to-date in Seller Central so that it is accurately reflected in any future reimbursement situations.
To look into this further, could you please share your latest case ID so I can check the details of your investigation?
You can also find more information on the policy here FBA lost and damaged inventory reimbursement policy on Seller Central.
