URGENT: “Submit for Verification” Button Not Working – Account Verification Stuck
Hello,
My account is currently under verification, and I have uploaded all the requested documents completely. However, the “Submit for verification” button is not working, and I am unable to submit my documents.
I have been trying to start the verification process for 2 days now. Amazon representatives informed me that this issue should be resolved within 24 hours, but the problem still persists.
I would greatly appreciate it if a support representative who can resolve this issue quickly could get in touch. If other sellers have experienced a similar problem or have any solutions, I would be glad to hear from them.
Thank you,
URGENT: “Submit for Verification” Button Not Working – Account Verification Stuck
Hello,
My account is currently under verification, and I have uploaded all the requested documents completely. However, the “Submit for verification” button is not working, and I am unable to submit my documents.
I have been trying to start the verification process for 2 days now. Amazon representatives informed me that this issue should be resolved within 24 hours, but the problem still persists.
I would greatly appreciate it if a support representative who can resolve this issue quickly could get in touch. If other sellers have experienced a similar problem or have any solutions, I would be glad to hear from them.
Thank you,
3 replies
Seller_0ELxhoPhoLiQo
Hello,
I have the same problem, I uploaded the requested proof of address document and clicked Save + Submit but the button remains active and there is no confirmation/status change.
Could Amazon support team help us to get this technical issue resolved please?. (CASE ID 12082615802)
Thank you,
@Zyan_Amazon@Ezra_Amazon
Seller_pXJKtTIXx1OVT
Having the same problem here without any solution. Have even approached Amazon Seller Support twice and they are unable to help. Just ask to try again after 30 mins and it is still the same. Have tried with different browsers and also cleared all browse history and cookies before trying again. It is really frustrating!
Yujiro_Amazon
Hello @Seller_SB3BLY61kR65e,
Thank you for reaching out about the account verification issue. Are you still experiencing this problem?
If so, here are some quick troubleshooting steps:
- Clear your browser cache and cookies, then try again.
- Try a different browser (Chrome, Firefox, Edge) or incognito mode.
- Make sure all required checkboxes are selected before clicking Submit.
For others with similar issues: Please create your own thread or share your case number here if you believe it's the same technical problem. This helps us identify if it's a widespread issue.
Let me know if you still need help and post the case ID here.
Best regards,
Yujiro
