Return item are different item
Urgent: Incorrect Item Returned by Customer – Assistance Required
Dear Amazon Customer Support,
We have received a return from a customer; however, the item returned does not match the product originally purchased from us.
Order ID: 406-1624415-5415512
Purchased Item: LuxHome 100% Polyester Eyelet Curtains - Modern Design, Easy Care, 2 Pcs for Living Room, Olive Brown, (130 cm x 281 cm)
Returned Item: [Incorrect Item Received] also recieve 1 piece
We kindly request your assistance in resolving this matter. Could you please guide us on the next steps to address this issue and ensure a fair resolution for both the customer and our business?
Looking forward to your prompt response.
Best regards,
Ayesha Javed
Basel FZE Customer Support
2 replies
Seller_hOZNPw7G8FIjl
This is the sellers forum. not a direct line to Seller Support, none of us can sort this out for you.
You should contact SS using the Help link at the top and creating a case.
JiAlex_Amazon
Hello @Seller_R6Qb4vrLgyuPE
Following on your post. As mentioned by peer seller (thank you for your assistance) you will need to contact our support department.
Regards,
JiAlex
