Blocked Products due to Bladed Policy
As the title suggests, we have had many of our products blocked for being in breach of Amazon's bladed policy in the UK, despite the products that we sell not being sold with blades, and despite the products being live on the platform for many years prior. As I understand, the UK has laws on bladed products which is forcing Amazon to block products containing baldes that do not comply with the guidelines stated here:
https://sellercentral.amazon.co.uk/help/hub/reference/201852820
The products we sell are safety razors, yet these products do not contain blades. They are to be purchased separately. Permitted products as per the policy guidelines:
"Razor blades permanently enclosed in a cartridge or housing with less than 2 mm of blade exposed"
As these products do not contain blades, we believe that they can be sold - we still have variations available for sale along with other sellers who have not yet been blocked.
We cannot get past the first level support at Amazon and the issue has been ongoing for months. No matter how much we prove that the products are in essence, a lump of metal and contain no blades, they keep on hitting us with the bladed policy guidelines and we cannot proceed any further in having them unrestricted.
Is there any common sense to be had here?
Seller_tz74iYhHLULoK
Case ID: ID 9897034852
We are being asked to include the UK Knife Attribute on a product that does not contain blades. Although we have already done this, it clearly states in the bladed policy:
https://sellercentral.amazon.co.uk/help/hub/reference/201852820
PERMITTED PRODUCTS:
"(i) Razor blades permanently enclosed in a cartridge or housing with less than 2 mm of blade exposed"
I am not sure why this is so difficult to understand for Amazon support teams and how they are enforcing policy, but as there are no blades sold in this product, we should not be exposed to this utterly ridiculous tug of war of having our entire business compromised because of this.
We are one of the UK's largest suppliers of this type of product and yet there are still imitations and copies of these products actively being sold on the UK marketplace.
Seller_tz74iYhHLULoK
@Julia_Amzn @Winston_Amazon @Maja_Amazon @Simon_Amazon
Spencer_Amazon
Hello @Seller_tz74iYhHLULoK,
I am Spencer with Amazon.
I checked with our partner team and an email was sent to you yesterday after you posted this.
In the email is additional information for you.
Please let me know if you need additional help.
Regards, Spencer
Seller_tz74iYhHLULoK
Hi Spencer,
Sorry for the delay in replying to you. We received the email, but it's the same as all other correspondence we receive on this matter. The product isn't a blade, doesn't contain blades, and therefore is 100% in compliance with Amazon policies. We have added the UK Knife attribute (why we would need to add this if there is not blade contained within the product is completely beyond me).
The issue is that this product is a razor, and razors are scrutinised for being deemed to be an illegal weapon. However, the product is a safety razor and thus does not get sold with blades as I have mentioned millions of times in the past.
Our entire business on Amazon in the UK was destroyed because of this ridiculous inability to look at something on a product specific basis and to see basic common sense.
What do we have to do to be able to list the product that in the UK, we are most renown for? These razors are sold in shops all over the UK, yet we cannot sell them in the Amazon store and customers have to purchase alternatives, some of which are much inferior.
Seller_tz74iYhHLULoK
Hello,
We have received your request for review of the following product(s) and after careful consideration have determined that the product(s) does not meet the necessary criteria and will be restricted post the grace period.
These items can only be sold to customers over 18 and must be shipped with an age-verified delivery method. We are requesting that you comply with the appropriate listing guidelines for age-restricted items by updating the customer_restriction_type attribute with the value “uk_18_knife”. More information can be found on the following pages; https://sellercentral.amazon.co.uk/gp/help/external/201852820?language=en_GB&ref=efph_201852820_cont_201744080&referral=A289GO39BS8S9C_AO2UU0B3R0RZQ and https://sellercentral.amazon.co.uk/gp/help/external/help.html?itemID=201852800&language=en_GB&ref=efph_201852800_cont_201852820&referral=A289GO39BS8S9C_AO2UU0B3R0RZQ. If this has not been completed within 7 days, the attribute will automatically update on your behalf. We leveraged a combination of automated means to identify this issue and to make this decision.
You can access the previous communication sent to you in regards to this matter via the ""Performance notifications"" page in the ""Performance"" section of Seller Central:
https://sellercentral.amazon.co.uk/gp/customer-experience/perf-notifications.html
