I am getting lots of returns to FBA where the buyer has marked them as carrier damaged. They often add a message. This may be something like 'item was damaged as the packaging was poor' etc.

When it gets back to the FC Amazon decide that the buyer was incorrect and the item is actually customer damaged and therefore it is my responsibility.

Has anyone found a way of getting reimbursed for these? I have tried writing to seller support as I am a glutton for punishment.

After getting through the initial responses which included 'that order number is not recognised' I am now going around in circles with them just telling me they have made their decision.

Hi All,

We sell network cables in bulk via FBA.

We keep getting FBA returns where the customer is fully refunded. But the issue is for example they purchase a 100m cable reel and use 80m of it then return the remaining 20m saying faulty, or no longer needed etc. and gets a full refund.

What can we do about these?

Thanks for all your help.

No reimbursment from amazon for an unsellable item. If customer reason is that it was damaged by courier is this amazon responsibility and should i be reimbursed? Thanks for any help