Amazon Safe-T claim denied.

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
user profile
Sign in
Country changed
user profile
Seller_qcjVSJtmMNXVq

Amazon Safe-T claim denied.

So firstly, Happy new year to you all!

Recently I have had an amazon Safe-T claim denied after following amazons own instructions to the letter.

A customer bought an item from me and after a month the customer opened a return and it was auto accepted by amazon.

Upon receiving the return it was very clear the user had installed this incorrectly (computer part) as the PCB was snapped off and certainly not how it was sent otherwise there would have been alot of noise.

I contacted seller support on how to best handle this situation as if I don't accept a refund or give a partial refund then A-Z claims order defects etc.

The seller support rep instructed me to open a Safe-T claim. I went through the process by which time amazon had already refunded the customer in full.

The claim asked me to provide pictures of the damaged item to which I did and it is clear the part is broken beyond repair or use making the value of the item £0

After a day or so the Safe-T department asked me to provide a picture of the returned package label to which I also did. After another day or so I get claim denied without an actual reason, I have the option to appeal but I have no idea what the actual reason the Safe-T claim was denied for, what is the point of this service if they are just going to deny every claim. I am now £156. down, down the item of the broken item and amazon are doing nothing... It's getting beyond a joke on here with the constant stream of scammers and fraudsters lack of seller support etc. I am getting sick and tired of being exploited on here and looking at other forum posts others are too.

@Spencer_Amazon @Sarah_Amzn

Can either of you take a look into this please?

Order number 203-5901918-1594708

82 views
36 replies
00
Reply
36 replies
user profile
Seller_qcjVSJtmMNXVq
This post has been deleted
00
user profile
Seller_qcjVSJtmMNXVq

@Julia_Amazon @Spencer_Amazon @Roberto_Amazon @Ezra_Amazon @JiAlex_Amazon @Angie_Amazon @Sarah_Amzn Please can one of you take a look into this. getting support like this is becoming so frustrating.

00
Follow this discussion to be notified of new activity

Similar Discussions

user profile
Seller_z3k8APxGfbQEK
user profile
Seller_TSXM2A5nxWSuH
user profile
Seller_Huz6FT08OxHAR