So firstly, Happy new year to you all!

Recently I have had an amazon Safe-T claim denied after following amazons own instructions to the letter.

A customer bought an item from me and after a month the customer opened a return and it was auto accepted by amazon.

Upon receiving the return it was very clear the user had installed this incorrectly (computer part) as the PCB was snapped off and certainly not how it was sent otherwise there would have been alot of noise.

I contacted seller support on how to best handle this situation as if I don't accept a refund or give a partial refund then A-Z claims order defects etc.

The seller support rep instructed me to open a Safe-T claim. I went through the process by which time amazon had already refunded the customer in full.

The claim asked me to provide pictures of the damaged item to which I did and it is clear the part is broken beyond repair or use making the value of the item £0

After a day or so the Safe-T department asked me to provide a picture of the returned package label to which I also did. After another day or so I get claim denied without an actual reason, I have the option to appeal but I have no idea what the actual reason the Safe-T claim was denied for, what is the point of this service if they are just going to deny every claim. I am now £156. down, down the item of the broken item and amazon are doing nothing... It's getting beyond a joke on here with the constant stream of scammers and fraudsters lack of seller support etc. I am getting sick and tired of being exploited on here and looking at other forum posts others are too.

@Spencer_Amazon @Sarah_Amzn

Can either of you take a look into this please?

Order number 203-5901918-1594708