Two-Day Shipping Options Not Showing

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United States
imgSign in
Country changed
user profile
Seller_JALxKt5wh5RiJ

Two-Day Shipping Options Not Showing

In the last week or two, when I try to use Amazon buy shipping for orders with 2-day delivery, it only offers 1-day options, and it shows the delivery options will arrive the day before they need to get there (and the drop-down has the correct ship date selected). In the past it would always show whichever option would get it there in two days, usually UPS 2nd Day air, and sometimes Priority Mail. I've been buying labels instead through our other shipping platform, but I would prefer to use amz shipping to protect against INR. Has anyone else noticed this, and maybe found a fix in the settings somewhere? We haven't changed anything in the shipping templates, so it seems like something changed on the amz end.

94 views
5 replies
Tags:Seller fulfilled, Shipping, Shipping labels
00
Reply
5 replies
user profile
Seller_kIukTwdhvntAp

Check and be sure they didn't implement their insanity inducing 'automated handling time' feature.

img
30
user profile
Seller_f4a7xAPCCSMqD

Are you possibly using Amazon's shipping settings automation on your shipping template?

20
user profile
KJ_Amazon

Hello @Seller_JALxKt5wh5RiJ @Seller_kIukTwdhvntAp and @Seller_f4a7xAPCCSMqD asked some good questions about your shipping settings. You mentioned no changes in your shipping templates, but have you taken a look to confirm that everything looks as it should?

If you continue to see this issue, please let me know so I can open up a direct case and you can share specific order details.

KJ_Amazon

10
user profile
Seller_e0mOaORRvrg4n

Im having the same exact issue. Everytime it offers one day shipping it shows arrival in 2 days and 2 days shipping shows arrival in 3 days so it's not an option when people order 2 day. Everytime someone orders one day it shows that it will be 2 days, which is late. THis just started happening a few weeks ago. I've checked my settings and they are correct.

00
Follow this discussion to be notified of new activity