Wrongful IP Enforcement – Account Deactivated in Error (ASIN B0DGL4LDYZ)
Hello,
My account (OMUR LTD) was deactivated due to an alleged Intellectual Property violation related to ASIN B0DGL4LDYZ. However, this is clearly a wrongful enforcement / misclassification:
My Account Health Rating is 204/204 with zero violations or IP complaints.
The product is a generic Spider Theme Balloon, not a Marvel item.
The same ASIN is still being sold by Amazon US and other sellers, which proves the product itself is not restricted.
I sourced the product directly from Amazon.com (Seller: SIXONEAIEN) with full invoices (attached in my appeal).
My compliance system (MongerLab) automatically blocks restricted brands like Marvel and prevents such listings.
All of my employees completed Amazon IP Compliance Training.
I have already removed the ASIN from my inventory.
Despite providing all this evidence, my appeal is quickly rejected within a few hours without proper review.
👉 I kindly request that this case be escalated to a senior investigator for detailed manual review, as this is not a real IP violation but an enforcement error.
Thank you for your assistance.
OMUR LTD
Wrongful IP Enforcement – Account Deactivated in Error (ASIN B0DGL4LDYZ)
Hello,
My account (OMUR LTD) was deactivated due to an alleged Intellectual Property violation related to ASIN B0DGL4LDYZ. However, this is clearly a wrongful enforcement / misclassification:
My Account Health Rating is 204/204 with zero violations or IP complaints.
The product is a generic Spider Theme Balloon, not a Marvel item.
The same ASIN is still being sold by Amazon US and other sellers, which proves the product itself is not restricted.
I sourced the product directly from Amazon.com (Seller: SIXONEAIEN) with full invoices (attached in my appeal).
My compliance system (MongerLab) automatically blocks restricted brands like Marvel and prevents such listings.
All of my employees completed Amazon IP Compliance Training.
I have already removed the ASIN from my inventory.
Despite providing all this evidence, my appeal is quickly rejected within a few hours without proper review.
👉 I kindly request that this case be escalated to a senior investigator for detailed manual review, as this is not a real IP violation but an enforcement error.
Thank you for your assistance.
OMUR LTD
7 replies
Seller_mFFmIcTrxgrsK
You are absolutely right. Amazon US and other sellers are selling in the UK, and the supplier and brand owner are also selling on amazon.com, but only your store remains closed.
This is a big problem.
Amazon is applying double standards here.
Seller_MT8rt0A2OpbCx
There is your problem. There are numerous examples on this forum where Amazon do not accept Amazon invoices. You need to buy from an authorised wholesaler. Amazon would be classes as retail. The original seller may well have authority from the manufacturer to sell on Amazon, that authority may not be transferrable to a retail buyer.
Larry_Amazon
Hello @Seller_AAQ2DFk47uxo3,
This is Larry from Amazon, thank you for bringing this to our attention regarding your account deactivation. I understand your concern about the intellectual property violation deactivation related to ASIN B0DGL4LDYZ.
Based on my review of your post, I notice you mentioned:
The product is a generic Spider Theme Balloon, not a Marvel item.
The same ASIN is still being sold by Amazon US and other sellers, which proves the product itself is not restricted.
Let me provide some clarity on this situation:
Purchasing products from other sellers on Amazon.com or any Amazon marketplace does not guarantee authenticity or authorization to resell those items. As @Seller_MT8rt0A2OpbCx correctly pointed out, retail receipts (including Amazon purchases) are not accepted as valid documentation for intellectual property appeals.
Even if a product appears generic, using trademarked characters, logos, or designs (like Spider-Man themed items) requires proper authorization from the rights holder (Marvel in this case).
To address your account deactivation, you will need to:
Provide valid invoices from authorized wholesalers/distributors of Marvel licensed products
Or submit documentation proving the products do not infringe on Marvel's intellectual property rights
Remove all potentially infringing listings from your inventory
For future reference, I recommend:
Working directly with authorized suppliers/distributors
Obtaining proper licensing documentation before listing branded items
Implementing additional checks in your compliance system for character-themed products
You can submit a new appeal through your Account Health Dashboard with the appropriate documentation.
- Invoices issued in the last 365 days (invoice should be dated before the ship by date)
- Reflect sales volume during the last 365 days since the enforcement date.
- Include contact information for supplier AND buyer, including name, phone number, address, and websites
- File formats must meet either .pdf, .jpg, .png, or .gif files
- These documents must be authentic and unaltered; however Sellers can remove pricing information or circle/highlight the ASIN in question.
- Invoices are accepted in the following languages. English, Arabic, Chinese, Dutch, French, German, Italian, Japanese, Korean, Polish, Portuguese, Swedish and Spanish.
Additional information regarding these policies can be found at the following Seller Central pages
-- "Amazon Anti-Counterfeiting Policy"
-- "Amazon Services Business Solutions Agreement"
Thank you for being part of our selling community.
Best regards,
Larry
Larry_Amazon
Hello @Seller_AAQ2DFk47uxo3,
This is Larry from Amazon. Thank you for bringing this to our attention regarding your follow-up about the spider-themed balloon product.
I understand your perspective about dropshipping and using Amazon SP-API software. However, I need to clarify some important points:
Even generic spider-themed products may still infringe on intellectual property rights if they incorporate protected designs or elements.
The fact that other sellers may be offering similar items doesn't automatically make the product compliant - each seller is responsible for ensuring their own listings meet Amazon's policies.
For intellectual property concerns, purchasing items through dropshipping or from other Amazon sellers does not guarantee authorization to resell those items.
To address your account deactivation, I recommend:
Remove all potentially infringing listings from your inventory
Review your product sourcing strategy to ensure compliance with Amazon's policies
Consider working with authorized suppliers who can provide proper documentation
Submit a new appeal through your Account Health Dashboard explaining the steps you've taken to prevent future intellectual property violations
For additional guidance, please review our Intellectual Property Policy help pages in Seller Central.
However the requirements would be the same about the documents as said:
Implementing additional checks in your compliance system for character-themed products
You can submit a new appeal through your Account Health Dashboard with the appropriate documentation.
- Invoices issued in the last 365 days (invoice should be dated before the ship by date)
- Reflect sales volume during the last 365 days since the enforcement date.
- Include contact information for supplier AND buyer, including name, phone number, address, and websites
- File formats must meet either .pdf, .jpg, .png, or .gif files
- These documents must be authentic and unaltered; however Sellers can remove pricing information or circle/highlight the ASIN in question.
- Invoices are accepted in the following languages. English, Arabic, Chinese, Dutch, French, German, Italian, Japanese, Korean, Polish, Portuguese, Swedish and Spanish.
Additional information regarding these policies can be found at the following Seller Central pages
Best regards,
Larry
Seller_KlbXZHzQGSDZv
Accept your wrong and ask for forgiveness.
Also order the one from amazon us and file an inauthentic report
