Hello everyone,

I am looking for advice from sellers who may have experienced a similar situation.

My seller account was recently deactivated after Amazon requested additional documentation for identity and account ownership verification under P-4 Verification.I would like to mention that my account has been active for one year, and I have not had any violations or policy breaches.

Amazon requested the following documents:

Government-issued ID / passport

Bank account statement

Credit card statement

Utility bill

Business licence, if applicable

I submitted the requested documents through the Account Health appeal path. All documents are authentic, unaltered, clear, and match the information registered in Seller Central.

After submission, I received a response stating:

“Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.”

The account was then referenced under Section 3 of the Amazon Services Business Solutions Agreement.

This is confusing because the original issue was presented as identity/account ownership verification, but the response changed to Section 3 wording without identifying any specific document issue, order issue, ASIN issue, customer complaint, or exact policy violation.

I have contacted Account Health Support, but they explained that they cannot see the full internal reason and advised me to submit information again through Account Health.

I have already submitted evidence to verify identity, address, business information, bank account, and charge method details. However, the same response was returned again.

Has anyone experienced a P-4 verification case that later changed to Section 3 / “deceptive or fraudulent activity” wording?

If yes, what helped in your case?

Was it resolved through:

a different appeal structure,

mediation,

a moderator escalation,

or specific supporting documents?

I am not trying to dispute Amazon’s verification process. I am trying to understand what type of information is usually required when the original issue is identity/account ownership verification, but the appeal response gives only a generic Section 3 message.

Any guidance from sellers or moderators would be appreciated.

Thank you.

@Dougal_Amazon @Cooper_Amazon@Manny_Amazon@Topher_Amazon@Sandy_Amazon

@Bryce_Amazon@TaylorR_Amazon@Joey_Amazon@Kai_Amazon