How long it takes for Amazon to reply an Appeal

Hi, dear all,

My UK account was under verification before. On Sep 27th, I got a performance notification asking me to provide shareholders ledger. And my account got deactivated after that. I provided the information and then passed account verification on Sep 29th. (My account was pending verification, but it was not deactivated during the verification process before). I thought my account should be okay when I received an email from Amazon and told me that I could start to sell in UK. But the account still showed deactivated at the main page, so I click appeal and uploaded the shareholders ledger again. And now it’s over three days, no response yet. Is it normal? When I submitted the appeal, it showed I should get a response within 1-2 days and in US market it usually respond within one day if I appeal. I am so worried that they won’t reply at all.

Is it possible that they won’t even reply the first appeal? I know usually if you failed 3 or 4 times then the seller performance will tell you they won’t reply you, but I just appealed the first time. Any information will be appreciated. Thanks for your time.

Regards
Crystal