B08ZYNXF3D listed as incorrect brand and Amazon refuse to correct it despite GS1UK proof and website / documentation
Hi All, Wondering if anyone can give me some advice as I am at my wits end with amazon SS.
Asin B08ZYNXF3D is incorrectly listed under Permabloom Brand. This listing has been around for 8 years or so way before branding was a thing.
The problem I have is that the product is actually Florelle Internatlonal Ltd and I have sent proof of this to Amazon numerous times. The item is listed under the correct barcode also and I have provided Amazon with Invoices for this item from Florelle, I have embarrassingly asked for a letter of authorisation to list their products and use photographs off their website which have sent into amazon . I have also provided a copy of the GS1UK proof that the barcode is owned by Florelle and yet they keep coming back with " They cannot change the brand as will be confusing for customers?
Now the problem I have - last time I sent in some daffodils which are CBI brand and again listed incorrectly under brand name - The brand that the daffs are listed under filed a counterfeit claim against me and amazon blocked me from the listing and requested invoices. I sent them the CBI invoices and told them it was CBI brand etc but to no avail.
I am now worried same this will happen with these wreaths and surely it is against the law for amazon to know they are falsely declaring a branded item as another brand when they have been submitted proof.
Can anyone help as just soul destroying dealing with SS.
B08ZYNXF3D listed as incorrect brand and Amazon refuse to correct it despite GS1UK proof and website / documentation
Hi All, Wondering if anyone can give me some advice as I am at my wits end with amazon SS.
Asin B08ZYNXF3D is incorrectly listed under Permabloom Brand. This listing has been around for 8 years or so way before branding was a thing.
The problem I have is that the product is actually Florelle Internatlonal Ltd and I have sent proof of this to Amazon numerous times. The item is listed under the correct barcode also and I have provided Amazon with Invoices for this item from Florelle, I have embarrassingly asked for a letter of authorisation to list their products and use photographs off their website which have sent into amazon . I have also provided a copy of the GS1UK proof that the barcode is owned by Florelle and yet they keep coming back with " They cannot change the brand as will be confusing for customers?
Now the problem I have - last time I sent in some daffodils which are CBI brand and again listed incorrectly under brand name - The brand that the daffs are listed under filed a counterfeit claim against me and amazon blocked me from the listing and requested invoices. I sent them the CBI invoices and told them it was CBI brand etc but to no avail.
I am now worried same this will happen with these wreaths and surely it is against the law for amazon to know they are falsely declaring a branded item as another brand when they have been submitted proof.
Can anyone help as just soul destroying dealing with SS.
2 replies
Seller_Fg2fqaWOnEtha
I can't help you but I have the same problem, mods tell us to use the report violation form, but I get a reply within seconds that there is no violation. I posted about a case yesterday that has EVERYTHING wrong but still no violation. It's unbelievable how the system is broken, everyone knows it, but no one cares. The Amazon catalogue is a disgrace with many very misleading listings.
Seller_4egJACUbpozi8
If you're not Florelle Internatlonal Ltd it might be difficult to get it sorted. But I can give one piece of advise from practical experience.
You don't want to CHANGE the brand name, you want to CORRECT AN ERROR in the catalogue and FIX an issue.
Semantics matters to the AI - Brands cannot be "changed".....
