Amazon will not read this, a MOD might, but even then, reading the feedbacks, I doubt they can do anything, as it looks like different Buyers and it does not show any of the 4 reasons that they remove bad feedback, even if unfair.

I can see:

A: Bottle arrived damaged, they blamed the “rough handling” of the courier, not the lack of adequate packaging. Communication with Brightness Online was difficult. It ended with them telling me I do not know how online ordering works. I expect them to reply to this feedback with a gaslighting response being defensive as they have in the messages. YOU REPLIED: Here os customer request : I do not wish to continue a long protracted message chain with no resolution. Me returning the bottle at my own inconvenience and not having the product that I paid a premium for is not OK. As I have stated please send me a bottle in new condition and I will send back the damaged bottle.

MY COMMENTS: It is likely the item could have been damaged. Amazon will blame you. If Buy Shipping used, they may strike through the feedback, but many say they still don't strike through. If Buy Shipping not used, then they will not remove, nor strike through. Maybe use extra packaging? - It is usually best to just authorise a return, provide a pre-paid label, if Royal Mail, explain how to have a free collection, then refund, do not replace (advise Buyer to Buy again if wanting again, then very well pack at least for them).

B: Item was well packed and no damage to the parcel at all but seller advised it could have only been damaged by the courier which I do not believe is accurate. Second time trying to buy this item the fist time it just didn’t arrive. Seller became aggressive asking me if I plan to leave fake reviews when communicating with them. This review is purely based on my honest experience with this seller. YOU REPLIED: We believe you are another dishonest seller. This is the second time you have falsely accused us. We have solid proof that the item was neither packaged nor sent to you in the condition you claim. All our orders are packed under camera surveillance and logged into our system as proof. You have been banned from purchasing from us and reported to Amazon.

MY COMMENTS: You mean dishonest Buyer, not Seller, but in any case, maybe best to just state the facts as puts other Buyers off buying from you. Impossible to ban a Buyer, grey area to say reported to Amazon, Amazon could count as a Violation against you saying that (just report them, do not put on Feedback). Maybe use fully Tracked and Buy Shipping? Maybe pay for Signed For (so no so-called Safe Place deliveries, which can be stolen. At least put a label on each parcel to only leave with a person, NO safe-place delivery). What you said in a message by the sounds of it, I'd add bad feedback as well. Not good to get annoyed, nor say Buyers are dishonest, unless you have 100% proof! It is possible the 1st parcel did not arrive, did you use fully Tracked with photo and signed? Never mention feedback. Again, better packaging needed? - even if damaged, apologise, and say to return, provide pre-paid label, and free pick-up if using RM, etc.

C: Was given a delivery date by amazon I waited at home all day but then it was cancelled. Told it would be another 5 days before it arrived. Then I was sent a email 2 days later to be told it was left outside my door in the rain and on a busy road. Was not told my the delivery company or seller when it would arrive and amazon did not know either disappointed with the service overall. YOU REPLIED: Your order was delayed by one day, not five. It seems Amazon showed incorrect tracking info, but the delay wasn’t our fault. We appreciate your understanding.

MY COMMENTS: Amazon do that, it is annoying. They make up dates. Use Buy Shipping, and use fully Tracked, that tends to stop most issues like this.

= =

Why do you think these are the same Buyers, all look different, and unhappy as not obtained their item as they wished.