Update the gl product group

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
user profile
Seller_M2sAkkEXz8md2

Update the gl product group

Hi,

I’ve been dealing with this issue for over a week, and Amazon support hasn’t been helpful. My listing for a British Standards USB socket was deactivated, with the reason given being that “the sale of universal sockets is prohibited on Amazon.co.uk.” However, this is not a universal socket—it’s a British Standard 1363 socket.

I explained this in my appeal, and they requested the product manual, which I promptly provided. Despite this, the only response I’ve received is a repeated instruction to update the GL product group.

The Catalogue team has already confirmed that the correct GL product group is:

DIY & Tools > Electrical > Outlets & Accessories > Wall Outlets.

This is the same category as my other 8 models (very similar) USB socket products, which are all active and selling without issue.

Amazon keeps insisting I need to update the GL product group, but it has been correct from the start. I’ve opened multiple cases, replied to old ones, and repeatedly asked for clear instructions or for the issue to be escalated to someone knowledgeable. Yet, all I get are automated responses.

If anyone has faced a similar issue, I’d really appreciate your help

Thanks

39 views
1 reply
Tags:Compliance, Listing deactivated, Listings, Product removal, Restricted Products
00
Reply
1 reply
user profile
Seller_84KIHLpKFuwxK

This is very interesting. We are having a similar situation, with one of our items (wrapping paper) having some weird parallel GL code in Books (with the frustrating result of having to pay a completion fee, too!). Have a look on the page, if it still exists, and see if a 'Best Sellers Rank' for the incorrect GL product group shows, as it does with ours (see image attached).

img

We can also see the correct browse node and GL code on our listing and queried how to change it, as Amazon don't appear to be able to. We have been given instructions on how to change the GL product group by uploading an inventory file update form. We have done that, but it doesn't seem to have worked. I came on to the forum to see if anyone else has had similar problem with GL product groups.

00
Follow this discussion to be notified of new activity