URGENT – UK VAT / Business Establishment verification stuck for 90+ days, account deactivated (Documents sent to vatsubmit@amazon.com )
Hello Amazon Seller Forums,
I’m posting here because my UK seller account has been stuck in verification / business establishment (VAT) review for over 90 days, and despite submitting all requested documents multiple times, the process remains unresolved. Seller Central now shows “Verification Failed”, and my account has been deactivated.
At this point, I urgently need help from an Amazon representative / Community Manager to clarify the situation and escalate it to the appropriate verification team.
Case ID: 11870916432
Summary of the issue (Timeline)
Amazon previously confirmed that my KYC verification was completed, and the only remaining step was VAT / Business Establishment verification.
After that, I received conflicting updates — sometimes stating “KYC review” and sometimes “business establishment review”.
I contacted Account Health Support many times through cases and phone calls.
For a long time, no additional documents were requested, and the process remained unclear.
Now Seller Central shows “Verification Failed”, and my account is deactivated.
Documents submitted
As requested by Amazon, I submitted the complete verification package to vatsubmit@amazon.com
, including:
A recent utility bill (within the last 180 days) for the registered business address
The last 3 VAT filings downloaded from HMRC, including submission receipt references
Bank statements showing corresponding payments/refunds to HMRC
Since the utility bill is issued under the Director’s name (home office), I also included a formal explanation letter to clarify the relationship between the Director and the registered business address.
Why this is urgent
The process has been ongoing for 90+ days
I missed the holiday / New Year sales period
Significant financial damage has occurred
Inventory and disbursement issues have become critical due to deactivation
Request to Amazon Staff / Community Manager
I respectfully request:
Confirmation that my documents have been received and are being reviewed
Clear clarification on the exact reason for “Verification Failed”
Immediate escalation to the appropriate verification team to complete the review and allow reinstatement
All documents I submitted are official, legal, and verifiable through HMRC and UK government sources. If any additional documentation is required, I can provide it immediately.
@CR_Amazon @Cooper_Amazon @Glenn_Amazon @Lex_Amazon @Yujiro_Amazon
@Indy_Amazon @TaylorR_Amazon @Danny_Amazon @Julia_Amzn @Ange_Amazon
@Spencer_Amazon @Ezra_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon
@Winston_Amazon @Maja_Amazon @Ash_Amazon @Abella_Amazon @Angie_Amazon
@JiAlex_Amazon
Thank you in advance for your assistance.
Kind regards,
URGENT – UK VAT / Business Establishment verification stuck for 90+ days, account deactivated (Documents sent to vatsubmit@amazon.com )
Hello Amazon Seller Forums,
I’m posting here because my UK seller account has been stuck in verification / business establishment (VAT) review for over 90 days, and despite submitting all requested documents multiple times, the process remains unresolved. Seller Central now shows “Verification Failed”, and my account has been deactivated.
At this point, I urgently need help from an Amazon representative / Community Manager to clarify the situation and escalate it to the appropriate verification team.
Case ID: 11870916432
Summary of the issue (Timeline)
Amazon previously confirmed that my KYC verification was completed, and the only remaining step was VAT / Business Establishment verification.
After that, I received conflicting updates — sometimes stating “KYC review” and sometimes “business establishment review”.
I contacted Account Health Support many times through cases and phone calls.
For a long time, no additional documents were requested, and the process remained unclear.
Now Seller Central shows “Verification Failed”, and my account is deactivated.
Documents submitted
As requested by Amazon, I submitted the complete verification package to vatsubmit@amazon.com
, including:
A recent utility bill (within the last 180 days) for the registered business address
The last 3 VAT filings downloaded from HMRC, including submission receipt references
Bank statements showing corresponding payments/refunds to HMRC
Since the utility bill is issued under the Director’s name (home office), I also included a formal explanation letter to clarify the relationship between the Director and the registered business address.
Why this is urgent
The process has been ongoing for 90+ days
I missed the holiday / New Year sales period
Significant financial damage has occurred
Inventory and disbursement issues have become critical due to deactivation
Request to Amazon Staff / Community Manager
I respectfully request:
Confirmation that my documents have been received and are being reviewed
Clear clarification on the exact reason for “Verification Failed”
Immediate escalation to the appropriate verification team to complete the review and allow reinstatement
All documents I submitted are official, legal, and verifiable through HMRC and UK government sources. If any additional documentation is required, I can provide it immediately.
@CR_Amazon @Cooper_Amazon @Glenn_Amazon @Lex_Amazon @Yujiro_Amazon
@Indy_Amazon @TaylorR_Amazon @Danny_Amazon @Julia_Amzn @Ange_Amazon
@Spencer_Amazon @Ezra_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon
@Winston_Amazon @Maja_Amazon @Ash_Amazon @Abella_Amazon @Angie_Amazon
@JiAlex_Amazon
Thank you in advance for your assistance.
Kind regards,
6 replies
Seller_Hof317NsiWO81
Hello,
I am following up because I have not received any response to my previous message submitted through Seller Central.
On 06 January 2026, I sent the complete VAT verification package to vatsubmit@amazon.com
(utility bill + explanation letter, last 3 VAT returns with HMRC submission receipts, and bank statements showing HMRC VAT payments/refunds). However, I have not received any confirmation of receipt or any update.
Could you please confirm:
Whether my email and documents sent to vatsubmit@amazon.com
have been received and linked to my account/case, and
What is the expected response timeframe after submitting documents to vatsubmit@amazon.com
(e.g., how many business days should I wait for a reply or status update)?
If additional documents are required, please specify exactly what is missing so I can provide it immediately.
Thank you,
ELYA HOME Customer Service Team
Case ID: 11870916432
Seller_6ZJNP6FUwRRc7
Hi. Can you post an update? Has this been resolved yet?
Zyan_Amazon
Hello,
This is Zyan from Amazon, and I am here to assist you.
I understand your UK seller account has been stuck in VAT and Business Establishment verification for over 90 days. Despite submitting all requested documents multiple times to vatsubmit@amazon.com, your account now shows Verification Failed and has been deactivated. You have missed the holiday and New Year sales period, and you are experiencing significant financial damage with inventory and disbursement issues becoming critical.
I want to educate you that when your account undergoes VAT and Business Establishment verification, all submitted documents must accurately match the information registered in your Seller Central account. This includes ensuring your VAT number is correctly entered and verified in Seller Central under Settings, Account Info, and Tax Information. The verification team reviews utility bills, VAT filings from HMRC, bank statements showing HMRC payments, and any supporting documentation to confirm your business establishment. If there are any discrepancies between your submitted documents and the information on your Seller Central account, the verification may fail. Please verify that your VAT number in Seller Central matches exactly with your HMRC records and that all business address details are consistent across all submitted documents.
Please check your VAT number verification status in Seller Central under Settings, Account Info, and Tax Information to ensure it shows as verified. Review all information in your account to confirm it matches exactly with the documents you submitted.
The community and I are here to support you.
Regards,
Zyan
Seller_iYKGxqpzLIgtV
Good day Elyahome,
How did you end up fixing this problem? Is it fixed?
