Hello Amazon Seller Forums,

I’m posting here because my UK seller account has been stuck in verification / business establishment (VAT) review for over 90 days, and despite submitting all requested documents multiple times, the process remains unresolved. Seller Central now shows “Verification Failed”, and my account has been deactivated.

At this point, I urgently need help from an Amazon representative / Community Manager to clarify the situation and escalate it to the appropriate verification team.

Case ID: 11870916432

Summary of the issue (Timeline)

Amazon previously confirmed that my KYC verification was completed, and the only remaining step was VAT / Business Establishment verification.

After that, I received conflicting updates — sometimes stating “KYC review” and sometimes “business establishment review”.

I contacted Account Health Support many times through cases and phone calls.

For a long time, no additional documents were requested, and the process remained unclear.

Now Seller Central shows “Verification Failed”, and my account is deactivated.

Documents submitted

As requested by Amazon, I submitted the complete verification package to vatsubmit@amazon.com

, including:

A recent utility bill (within the last 180 days) for the registered business address

The last 3 VAT filings downloaded from HMRC, including submission receipt references

Bank statements showing corresponding payments/refunds to HMRC

Since the utility bill is issued under the Director’s name (home office), I also included a formal explanation letter to clarify the relationship between the Director and the registered business address.

Why this is urgent

The process has been ongoing for 90+ days

I missed the holiday / New Year sales period

Significant financial damage has occurred

Inventory and disbursement issues have become critical due to deactivation

Request to Amazon Staff / Community Manager

I respectfully request:

Confirmation that my documents have been received and are being reviewed

Clear clarification on the exact reason for “Verification Failed”

Immediate escalation to the appropriate verification team to complete the review and allow reinstatement

All documents I submitted are official, legal, and verifiable through HMRC and UK government sources. If any additional documentation is required, I can provide it immediately.

@CR_Amazon @Cooper_Amazon @Glenn_Amazon @Lex_Amazon @Yujiro_Amazon

@Indy_Amazon @TaylorR_Amazon @Danny_Amazon @Julia_Amzn @Ange_Amazon

@Spencer_Amazon @Ezra_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon

@Winston_Amazon @Maja_Amazon @Ash_Amazon @Abella_Amazon @Angie_Amazon

@JiAlex_Amazon

Thank you in advance for your assistance.

Kind regards,