DD+7 question
Hi,
Our DD+7 kicked in on 19th June. Since, we've had no funds available to withdraw, having previously drawn down most days.
It says we'll have a chunk available on 3rd July at the end of the settlement period.
My question is, are we stuck having to wait until the 3rd, or will cash start to become available 7 days after the orders placed on 19th June were delivered?
The majority of our sales are FBA so those 19th orders would have been delivered on the 20th/21st, therefore I'm expecting cash to become available from the 27th.
Can anyone confirm?
Thanks,
Marc
Seller_B245x6YXlguH2
We are in the same position - payments changed on the 19th.
10's thousands now held by Amazon.
We still have nothing available to disburse today. You?
Seller_IfSV5eBt32Mxj
You can message the address on the account health page and request an extension till 2025. We did that last week.
Seller_IfSV5eBt32Mxj
No (was due to change in Sept), but in their reply, it did say that it would revert back to normal in the next 48 hours if it had already changed. Do make sure you include your merchant token if you try again.
Seller_9dIrIuWthiXwh
That's great to know, thank you.
Seller_4jeZD40ha7u4o
did you get a reply? Did they approve ?
Seller_gqP3LQPw6KysS
Do you have the email address for the extension? It was on our payment page but has since disappeared 😕
Seller_IfSV5eBt32Mxj
Yes, sent them the message last Friday and got a reply on Monday extending to 2025 Sept
Seller_G0UnqIYQ9Uxop
What is this e-mail address?
Seller_y7TgNxKw6AELA
Same for us. Happened last week, all FBA. Funds have started to become available over the past few days
Seller_9dIrIuWthiXwh
@Julia_Amzn I've seen you helping on other posts... can you confirm that we'll soon have cash available to withdraw if our DD+7 started on 19th June? Thanks
Seller_29AF2b8VJNr8z
DD+7 is literally the worst policy on any seller platform ever. It’s destroying my business, I am having to choose between eating and sending orders. Because cash flow is killed it’s causing late delivery which inevitably causes complaints and refund requests which in the end hits your sales. I’m not a thief, I’m not going to runaway with customers money, this is a totally counter productive policy which causes more problems than good
Seller_NOoWfFKDHbsaV
My little pieces of experience with this "new" DD+7 system (coming onboard with it in January as a new seller, so I did not know anything different). I did and still find it hugely frustrating however things have got a little more predictable these days.
It will overall depend on how your sales come in and what you send them by and what you say they will be sent via! We use Amazon Shipping Automation with Royal Mail 48.
What we did notice is if we shipped via 1st or 2nd Class it didn't make any difference to when we got paid, it was the shipping estimated date that was used. We have since switched to using Royal Mail 24 / 48 (alongside Tracked 24 / 48 when needed), and as long as we do this via their Amazon Buy Shipping, the payments seem to be based on the actual dates they are delivered, which is usually faster than the estimated. Therefore we've really seen things really improve in terms of the speed of payments (8-9 days vs 2+ weeks) and are usually paid daily now but there is still huge room for improvement!
Overall I think it needs a rethink fast before it makes a really negative impact on sellers, they are officially the worst payers compared to the other three marketplaces we're on, and it's rather disappointing. I would love to see some rethinking on this policy, given sellers such as ourselves refunded just 2 orders < £5 in 1,000s over the past 6 months. It doesn't make much sense to have such a blanket policy like this for small businesses, but that's our opinion anyway!
