DD+7 question
Hi,
Our DD+7 kicked in on 19th June. Since, we've had no funds available to withdraw, having previously drawn down most days.
It says we'll have a chunk available on 3rd July at the end of the settlement period.
My question is, are we stuck having to wait until the 3rd, or will cash start to become available 7 days after the orders placed on 19th June were delivered?
The majority of our sales are FBA so those 19th orders would have been delivered on the 20th/21st, therefore I'm expecting cash to become available from the 27th.
Can anyone confirm?
Thanks,
Marc
Seller_B245x6YXlguH2
We are in the same position - payments changed on the 19th.
10's thousands now held by Amazon.
We still have nothing available to disburse today. You?
Seller_IfSV5eBt32Mxj
You can message the address on the account health page and request an extension till 2025. We did that last week.
Seller_y7TgNxKw6AELA
Same for us. Happened last week, all FBA. Funds have started to become available over the past few days
Seller_9dIrIuWthiXwh
@Julia_Amzn I've seen you helping on other posts... can you confirm that we'll soon have cash available to withdraw if our DD+7 started on 19th June? Thanks
Seller_29AF2b8VJNr8z
DD+7 is literally the worst policy on any seller platform ever. It’s destroying my business, I am having to choose between eating and sending orders. Because cash flow is killed it’s causing late delivery which inevitably causes complaints and refund requests which in the end hits your sales. I’m not a thief, I’m not going to runaway with customers money, this is a totally counter productive policy which causes more problems than good
Seller_NOoWfFKDHbsaV
My little pieces of experience with this "new" DD+7 system (coming onboard with it in January as a new seller, so I did not know anything different). I did and still find it hugely frustrating however things have got a little more predictable these days.
It will overall depend on how your sales come in and what you send them by and what you say they will be sent via! We use Amazon Shipping Automation with Royal Mail 48.
What we did notice is if we shipped via 1st or 2nd Class it didn't make any difference to when we got paid, it was the shipping estimated date that was used. We have since switched to using Royal Mail 24 / 48 (alongside Tracked 24 / 48 when needed), and as long as we do this via their Amazon Buy Shipping, the payments seem to be based on the actual dates they are delivered, which is usually faster than the estimated. Therefore we've really seen things really improve in terms of the speed of payments (8-9 days vs 2+ weeks) and are usually paid daily now but there is still huge room for improvement!
Overall I think it needs a rethink fast before it makes a really negative impact on sellers, they are officially the worst payers compared to the other three marketplaces we're on, and it's rather disappointing. I would love to see some rethinking on this policy, given sellers such as ourselves refunded just 2 orders < £5 in 1,000s over the past 6 months. It doesn't make much sense to have such a blanket policy like this for small businesses, but that's our opinion anyway!
Seller_9dIrIuWthiXwh
Thank you, do you use FBA at all?
Seller_NOoWfFKDHbsaV
Nope we do everything FBM, used both RM & Amazon Logistics, we are looking into it though esp for the Christmas rush, do they base everything correctly for FBA on the dates delivered + 7?
Seller_YOfu6Piq8LB0b
so in the case where royal mail is used but delivery isn't confirmed do they withheld the money? we use RM most of the time for our FBM orders and not all parcels get scanned in when delivered. No customer complains that the item hasn't been delivered , but my vtr rate is low as RM doesn't always scan on 1st/2nd class delivery.
We are currently stil on the old system not the DD+7
THanks#
DAvid
Seller_P9rWcFWY7F1Of
we face same issue last week we requested via email provided and requested to extend to next year stating issue with cash flow .After 3 days we got email for extension till 2025 was accepted now we can get money as normal.
Send them email and tell them your situation and they will sort this for you .
Seller_9dIrIuWthiXwh
We've now sent them 4 emails and had no reply at all. We included our merchant token in each one and explained the critical situation we're in.
Beyond frustrating!
Seller_xZRDadMi79KVw
Mine got changed last August, Christmas was a pain.
I requested the extension a few times , all I got in reply was loan offers.
We are used to it now but it is 1 more headache come Christmas, we are 70/30 fBa-Fbm
Seller_Fg2fqaWOnEtha
Same here, I was on eBay before Amazon but I didn't close eBay's account I just did little as Amazon used all my time and energy. Last autumn I decided to revive eBay and it has been a great help.
