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Amazon fulliment v Merchant Fulliment
Could someone clarify why Amazon Fulfillment sellers are treated more favorably than Merchant Fulfillment sellers, particularly regarding the cancellation of negative feedback? It is understandable that if an item is delayed or incorrectly sent by the fulfillment center, sellers should not be penalized for Amazon's mistake. However, this policy creates an imbalance in the competitive landscape, as observed in the following scenario.
"Product worked as soon as inserted batteries,,, but only for about 2 mins and now completely unresponsive to sky q box and LED lights doesn’t even blink on cont...Read moreBy Peter C. on 17 December 2023.Message from Amazon: Amazon takes responsibility for this fulfillment-related experience." The product doesn't work so what does Amazon not count this against the seller."
3 replies
Seller_ZJhFeE3tNKzfh
the scenario you’ve shown is only there due to gross incompetence more than anything else.
The feedback there is a product review so should have been removed if left for any seller, but the feedback team, like many areas of Amazon simply don’t know what they are doing, or are bots that have been poorly designed.
Simon_Amazon
Hello @Seller_SnNztJIII3ZP5,
Here Simon from Amazon.
Indeed if the comment above was left as a Seller Feedback, it was correctly deleted as it's related to a product review.
Best,
Simon
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