Amazon Seller Mobile App Issue Affecting My Account Health

Hey Everyone,

10/02/25 the seller mobile app was showing me an incorrect Ship by date, I was at home and remembered that i needed to ship some orders by today, so i checked the app and it was showing a 'ship by' date of the next day and so i was relieved. Then when i got into office the next morning all the orders were flagged as a late dispatch?.. This caused my late dispatch rate to skyrocket and my featured offer eligibility has been taken away. I've contacted seller help and explained to them that this issue was caused by a technical error on the app, however they just replied with a standard reply saying they're not able to alter the late dispatch rate. So instead I opened a new case explaining the same thing and requested for the featured offer eligibility could be restored as the ate dispatch rate wasn't an option, however they told me the same that they cannot help with that either. i don't understand who i am supposed to talk to as this was entirely amazon's fault. Are there any other ways I can dispute the late shipment rate or featured offer eligibility? Please help