I would like to cancel removal order.
Dear ,
About 10 hours ago, an automatic long-term storage disposal order was generated for inventory stored over 12 months. The order is currently still in "Pending" status.
Removal order ID is 5NLO603bSB.
I would like to request the cancellation of this order. I have already submitted a cancellation request through an Amazon service representative.
However, in case the cancellation is not approved, I would like to at least update the return address associated with this order. The current return address was set over a year ago and is no longer valid.
Please help me resolve this issue. I truly hope this matter can be solved.
Thank you for your support.
Best regards,
4 replies
Seller_z3XfkorVSmnEY
Go to the removal order and see if there's a 'cancel' button. Some times there is.
Seller_Rd2eAGaKRnZNv
The button is deactivated so that I cannot click..
Thanks :)
TaylorR_Amazon
Hello @Seller_Rd2eAGaKRnZNv, unfortunately, sellers are not able to cancel a removal order for a required removal. If it is not required, you can cancel the removal while it is in pending status. To cancel a removal order:
- On the Manage Orders page, click Advanced search.
- In the Search drop-down list, select Order ID, enter your removal order ID, and click Search.
- Under Status, confirm that the status is Planning or Pending.
- Under Action, click Cancel this order.
