Fake Negative Product Review
A competitor/buyer has left a non-compliant negative product review that directly violates Amazon's Community Guidelines and FBA policy. The reviewer [Moderator Edit: Removed Personal Information] states: "they refuse to refund or allow returns". This is a 100% FBA order. All returns, customer service, and refunds are managed entirely by Amazon logistics, not the seller. According to policy, product reviews must only evaluate the product itself, not customer service or fulfillment issues. Kindly remove this non-compliant review.
Fake Negative Product Review
A competitor/buyer has left a non-compliant negative product review that directly violates Amazon's Community Guidelines and FBA policy. The reviewer [Moderator Edit: Removed Personal Information] states: "they refuse to refund or allow returns". This is a 100% FBA order. All returns, customer service, and refunds are managed entirely by Amazon logistics, not the seller. According to policy, product reviews must only evaluate the product itself, not customer service or fulfillment issues. Kindly remove this non-compliant review.
1 reply
Ken_Amazon
Hi @Seller_PeeDMJfuWibh8,
Thank you for posting.
You're correct that product reviews should focus on the product itself. Per Amazon's Community Guidelines, reviews that are off-topic — meaning they address the seller's service, shipping experience, or fulfillment rather than the product — may be considered non-compliant. Since your order is Fulfilled by Amazon (FBA), all returns, refunds, and customer service for that transaction are handled by Amazon's logistics network, not by you as the seller.
Here's what I'd recommend as your next steps:
1. Use the "Report" button on the review:
- Locate the review on your product detail page
- Click Report (located below the review)
- Follow the prompts to select the reason for your report and submit it to Amazon for evaluation
2. Open a case with Seller Support:
- You can also open a case via the "Contact Us" page in Seller Central to request a review removal
It's important to know that Amazon has specific, limited criteria for removing reviews. Reviews are removed only when :
- The review violated Community Guidelines
- The reviewer removed it themselves
- Multiple products were incorrectly listed as the same product
- Amazon detected unusual review behavior
If you've already submitted a request through the above channels and haven't received a response within 3–5 business days, please let us know and we can look into further options.
Best Regards,
Ken
