Amazon demand i compensate customer
So I have received this message
Hello,
We’ve been contacted by one of our mutual customers regarding an order placed with you.
Below is the information provided by the customer:
Order number:
Item:
Reason for contact: Where’s My Stuff?
Details: please refund the item soon and help with the compensation for the hassle, please help with it and the item and postage refund too. ASAP
To respond to this customer, please reply to this e-mail or visit your seller account at the following link:
https://sellercentral.amazon.co.uk/gp/communication-manager/inbox.html
We hope you’re able to work this out with this customer.
Sincerely,
Customer Service Department
So customer asked to return item like 104 days ago. Amazon told us to provide a QR code??? The customer didnt open a return and we have not received this item back.
We have to compensate the customer for the hassel?
Since when did we have to compensate customers plus refund postage? I think them putting ASAP is very demanding
16 replies
Seller_SITNVuZK87zGK
All customer services are doing is passing on what the customer has said, depending on the quality of the agent, will depend on how mangled a message you get.
Out of interest, when the customer messages 100 days ago asking to return, what did you do? Ignore the qr code stuff, again that’s just the agent passing the message on.
Seller_DROodOAYHftnc
Did they ask to return, though ? - did you respond by telling them to make a proper return request ? - and did they ?
They seemingly asked “Where’s my stuff” - Amazon’s oh so polite way (NOT !!) of saying they have not received their item - so which was it ? - INR or return request ?
Seller_QVpjrN1BsybDT
Are amazon now suggesting that as well as giving a refund (which may or may not be justified) that sellers should be giving compensation for the “hassle” caused.? Quite unbelievable!!
If this sort of thing is going to be allowed we are going to be getting cases where the customer receives his order , keeps it , gets a full refund , gets compensation in addition , gives the seller bad feedback and also damages his other metrics
Seller_AeSYBToQ271lM
This doesn’t actually say they are requesting a return? Whilst I understand the
could be construed as - please could you send a qr code for me to return the item it could also be seen as “please can you send the item and give me the tracking”
The problem with these messaged coming through amazon you could be dealing with two people who’s first language isn’t english and the whole message could be being confused! My first rule when dealing with customers is assume nothing!
Seller_g84uEizcbEKaK
“We never received your return from over 100 days ago. If you believe otherwise, please provide proof of delivery. Failing which, the return window has now closed. The item now belongs to you.”
That’s all I’d reply to something like that.
