Hi All,

I hope you're well.

Im looking to get some guidance. I have recently received a section 3 deactivation (My account completely healthy no outstanding issues). Amazon has requested An invoice for one item.

This product was limited one time release in 2021. I purchased a whole range of these products direct from the authorised brand distributor in the UK for these products. I have full invoices from the suppliers, showing the exact number of items. I held onto the stock until now due to speculation of price (which did increase) I have now sold these items on amazon. I have provided the invoice for the products Amazon has asked for but they refused it due to being over 365 days.

What am i suppose to do when the invoice is very clearly correct just the dates are over 365 days?

Ive been selling for approx 6 months and i'd like some help if possible please.

I have received approx 10 Parallel import complaints from the same brand over the last few weeks. Ive been able to have them removed by submitting invoices that shows that i have purchased the items from a UK distributor and the items have gone live again and the violation removed. The invoices do meet Amazons requirements. Ive had More than one complaint for the same ASIN and used the same invoices before to remove the complaint. As from the last complaint, the account health team are no longer accepting these invoices as i get the standard response " We have receive your submission but do not have enough information". I have resubmitting 3 times. My account health has gone from 224 to 160. Is there a way to appeal this, do i keep resubmitting the invoices or what happens if i just click the " accept violation" button and tick all the boxes about adhering to Amazon policies in future ( even though i do now)

Over the two weeks i have tried contacting the brand with no response.

This is one of the ASIN's B076BRLLZK and the Complaint id 9986659112

Thanks in advance

I'm posting on here because Amazon have gone from being unreasonable to being completely unresponsive. A customer fraudulently claimed that one of the products I sold them was fake and started a circus that's now ended with my account being permanently deactivated.

This was a a common occurrence with customers lwho wanted to keep both the product and the funds and I was happy to send over invoices to Amazon to prove that I would never sell counterfeit items, only for them to reject the invoices every single time for 'reasons they don't disclose', despite my submissions meeting every single one of the requirements.

I'm currently at a loss now with regards to what I need to do because they're also withholding funds. It'd be nice to see more legislation for ecommerce platforms like this to prevent sellers being in these situations at at the mercy of billion pound/dollar companies, especially when the sellers who are actually selling counterfeit items are continuing to do so and ruining the marketplace for everyone else.