Do I get my AHR points back if a violation given by a brand owner is retracted by him?
Hello, we have received a violation about a product we were selling on a listing, and lost 8 points, taking our AHR score to 192. Now we talked to the brand owner and he decided to remove the violation.
My question is now that when the violation is removed, will we get our points back?
Also how long does Amazon Brand Registry take to remove these kind of violations once the owner sets it in motion?
Seller_IfSV5eBt32Mxj
Hi, Yes when the violation is removed you get the points back normally in a couple of hours in our experience.
Julia_Amzn
Hello @Seller_1vz0dfOw6ca4j,
Thank you for posting.
@Seller_IfSV5eBt32Mxj, thank you for your input and confirmation.
Based on the Account Health Rating: Frequently Asked Question - When will violations be removed from my Account Health page? When the relevant rights owner retracts an intellectual property complaint.
Please don´t hesitate to reach out if you have more questions.
Best,
Julia.
