Food and Product Safety - Incorrect locks and no verification
Hello,
My products were incorrectly blocked. I have already written appeals highrisk-childsafety-eu@amazon.co.uk and created many Food and Product Safety Issues reports. I have sent photos of the document, asked for explanations. Unfortunately, my reports are not verified in any way, when I ask a question I NEVER get an answer. Reports are immediately blocked and the answer is always automatic and the same.
It is ridiculous that no one in the above channels tries to explain. I do not know if it is a matter of the process or the lack of competence of the people who handle it.
And I am recording losses with each passing day...
Please advise where to seek help.
21 replies
Seller_gSdyB9yzwLgHI
I still only get replies from bots that don't deal with the case...
Please provide the contact details of a specific agent to whom I will present the problem.
Seller_gSdyB9yzwLgHI
@Maya_Amazon
@Ange_Amazon
Can I ask for help?
Seller_gSdyB9yzwLgHI
Hi
@Maya_Amazon
Have you managed to verify the topic yet?
I don't want to rush it, but the problem has been going on for over a month. In addition, on 04.04 Amazon wants to dispose of my FBA inventory or send it back at my expense, which is absurd. The costs are of course very high.
P.S. I'm attaching the photo again, because someone or something deleted it in the previous post.
Seller_gSdyB9yzwLgHI
@Maya_Amazon
@Julia_Amzn
@Ange_Amazon
Hello, could you please reply today?
Today is the last day to save my stock. Tomorrow it will be disposed of by Amazon or I will have to arrange for collection today which will generate a huge cost for me.
Regards
Maya_Amazon
Hi @Seller_gSdyB9yzwLgHI,
I will contact the partner team to ask again about this and will let you know as soon as possible.
Maya
Maya_Amazon
Hi @Seller_gSdyB9yzwLgHI,
I forwarded what you explained to me in the last message, including the example of the active ASIN but the reply from the partner team remains the same. Unfortunately, I couldn't get any more details about this.
Maya
Seller_gSdyB9yzwLgHI
Hi
@Maya_Amazon
And you think this is a professional approach? After all, they misled me, which exposed me to financial losses.
This department is a joke.
Can you give me some directions on where I can file a complaint? I would like to get back the money I lost due to the actions of the people working in this department.
Maya_Amazon
Hi @Seller_gSdyB9yzwLgHI, I understand that this situation has a significant impact on your business operations and financial position.
If you have attempted to resolve your concern regarding your selling account through our standard channels and were unable to do so, you might be eligible for mediation. This is a process where an impartial third party, external to Amazon will facilitate dispute resolution.
You can check here the mediation policy and the request for a mediation.
Let me know if you have any doubts.
Maya
