3 Weeks ago out of the blue my seller account was suspended. I checked my account health rating as I regularly do and it was 400+ with no violations of any policies showing, I am also signed up for "Account Health Assurance" but that seems as though it means nothing as I was never contacted prior to the immediate suspension.

I contacted Amazon and it turns out that the suspension was due to having copyrighted images on 5 of my listings (I have over 1000 listings). This was 2 months previously and I had resolved the issues, acknowledged the violation and how it occurred and deleted the listings as soon as I was notified by Amazon which has my account health was showing no violations, I assumed that was the end of the matter. I confirmed all of my other listings were compliant with all copyright and trademark laws as well as Amazons policies.

For the past 3 weeks I have been going around in circles with Amazon, They keep requesting information, which I am providing as per their instructions and then they just deny my appeal and ask for the same information again without any explanation of what was wrong with what i provided. I have gone to the Small Business Commissioner in the UK with my complaint as I don't know how to escalate this with Amazon, Could anyone advise how to take things further? I currently have been without earnings for 3 weeks and will have to lay off staff just before Christmas if I cannot get this sorted out.

Thanks in advance

Hi Everyone,

My account health is going down every week and sometimes every day or every other day. Sometimes I even drop 8 points in the couple of days.

It was 424 in March and now 268.

I've contacted Amazon Account Health support several times to address the problem. They are checking the account and telling me that there are no reason for rating to drop. So they reckon it is a technical issue. They are transfering the case to technical team but there is no answer from them either.

Did anyone had this experience before and is there any solutions?

Specially I've got a case from the 28th May and still waiting for Amazon's response. The case status is still 'Pending for Amazon Action'

Thank you in advance :)

Hello,

I'm seeking advice from this seller forum regarding a persistent issue with my Account Health Rating (AHR). Over the last two months, my AHR has been dropping by 4 points every week or 10 days, despite having no policy violations and all performance metrics being within acceptable thresholds.

In April, my AHR was 320, but it has now fallen to 272. I've contacted the AHR specialists multiple times, but they consistently tell me it's beyond their scope and to reach out to Seller Central. Seller Central, however, can't identify any reason for the drop. I feel like I'm being passed back and forth between the AHR specialists and Seller Central, with each providing different explanations.

One representative suggested that the drop was due to my MFN orders for 180 days decreasing from 1700+ in April to 1500 in May, even though my total orders (FBA + MFN) in May were higher than in April. Additionally, I have a compliance request where I've submitted an appeal three times to close a listing that we've had no intention of selling for over a year, yet it still appears on my dashboard.

I have screenshots documenting the changes in my AHR every 10 days. If this decline continues, my AHR will soon fall below 200. I need advice from the forum on how to resolve this issue with Amazon. Any insights or suggestions would be greatly appreciated.