Rating shown in the summary bar but cannot see

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Seller_4y4J03XDL6lwJ

Rating shown in the summary bar but cannot see

Hi everyone,

I’ve got someone leave a 4 star rating (not a review) but when I click on it, I can’t see the rating or the person’s details. It says that it’s a global review - I have sold to a few European countries. Any ideas why this rating is not appearing at all?
I’m also not able to find any reviews or ratings when I go to my ‘Feedback’ page in Amazon seller account.
Thank you very much in advance.

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Seller_f5cnodyVjLD4S
Most helpful replyThis reply was marked most helpful by the original poster.

Afraid so, at least you got a 4 star :slightly_smiling_face:
Many sellers are finding new product launches ruined with page details receiving 1 star ratings with no way of knowing if they are genuine and no possibility of sorting out the customer’s grievance, or learning from constructive criticism without commentary being left. Absolutely useless imo and should be scrapped.

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Seller_f5cnodyVjLD4S

That is the difference between a rating and a product review.
Ratings never show a customer name and do not have any commentary.

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