Rating shown in the summary bar but cannot see

Hi everyone,

I’ve got someone leave a 4 star rating (not a review) but when I click on it, I can’t see the rating or the person’s details. It says that it’s a global review - I have sold to a few European countries. Any ideas why this rating is not appearing at all?
I’m also not able to find any reviews or ratings when I go to my ‘Feedback’ page in Amazon seller account.
Thank you very much in advance.

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4 replies

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Seller_f5cnodyVjLD4S

5 years ago

In reply to: Seller_4y4J03XDL6lwJ’s post

Most helpful reply

This reply was marked most helpful by the original poster.

Afraid so, at least you got a 4 star
Many sellers are finding new product launches ruined with page details receiving 1 star ratings with no way of knowing if they are genuine and no possibility of sorting out the customer’s grievance, or learning from constructive criticism without commentary being left. Absolutely useless imo and should be scrapped.

4 replies

Seller_f5cnodyVjLD4S

5 years ago

In reply to: Seller_4y4J03XDL6lwJ’s post

That is the difference between a rating and a product review.
Ratings never show a customer name and do not have any commentary.

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